Senior Transition Specialist

Overview WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big Are you ready to love your job The adventure begins right here, with you, at SITA. PURPOSE To assure SITA's competitive strength and business growth through the provision of the highest quality technical Service Transition services to SITA customers according to SITA standards and procedures and hence, maximizing customer satisfaction by the delivery of first-class support activities and ensuring Systems and Products are properly deployed and configured.Participate and Coordinate on the deployment of new operation support services or improvements over existing operational support services.Delivery and execution of Agreed Statement of Work for customer locations by monitoring and coordinating all actions required to deliver the service. Such deliveries may be part of a global project roll out for single customer or a collection of organic growth orders placed by multiple customers.Identify and promote opportunities to achieve continuous improvement, automation or manual interaction reduction footprint in operational and process performance.KEY RESPONSIBILITIES Collect, validate, format, and load data into operational systems while ensuring accuracy and integrity.Manage and troubleshoot system integration points to ensure smooth data exchange between delivery and operational systems.Document workflows and configure operational systems with settings provided by the delivery team.Conduct end-to-end testing and validate systems and integrations to ensure operational readiness.Identify and resolve data or system discrepancies during the transition phase in collaboration with relevant teams.Work towards automating transition processes to minimize manual effort and improve efficiency.Provide direction and leadership to the team, aligning their efforts with organizational goals.Monitor, assess, and provide feedback on individual and team performance, ensuring goals are met.Identify and foster growth opportunities for team members, supporting their professional development.Stakeholder management: ensure clear, transparent communication between the team and other stakeholders, promoting collaboration and alignment.To proactively detect problems related to Service Transition Process and Procedures, conduct diagnostics, provide service request ownership to ensure resolution.Ensure shortest implementation times possible, initiating the timely escalations to specialized resolver groups inside and outside SITA, according to the customer contracts, SLAs and monitoring requirementsAct as the customer Single Point of Contact (SPOC), when required, and co-ordinate the scheduling of intervention with customers and internal resolver groups ensuring the highest level of customer service and communications are maintained to implement the order within the prescribed SLAMinimize the risk of implementation problems by carrying out regular reviews of the progress of the customer requests and agreed timeframes.Conducts the analysis, definition, documentation and testing of application and systems enhancements within the Service Transition's scopeAudit for the use the appropriate tools and equipment to perform the installation, intervention, and repairs in accordance with the Operations guidelines and instructions where provided.Assist in the development, planning, coordination and implementation of Change and Project plans.Ensure simplification and consistency of implementation and working processes across all SGS and all contracts in line with ITSM standard, identifying Product/Service deficiencies and future service requirementsTo provide a professional application support service for the Service Transition supported applications and devices and communication between them including all the configuration software.Perform Handover Document review and correction for Operational teams, as well as running Operational acceptances on behalf of Operations teamsProvision of support, for configuration defects, during the 'Warranty Period' to Service and Infrastructure Operations, for any topology or Infrastructure accepted by the Service Transition Operations teamsTo assist in the Proof of Concepts and Pilot testing of New Services and Products, where required.Audit for the correct performance of tests on hardware and software components and be responsible for the co-ordination of acceptance testing with Customers and 3rd parties.Manage and support post sales services and support solution implementation as O