Desktop Support Engineer L1

Job Overview: We are seeking a disciplined and process-oriented Desktop Support Engineer (DL1) to join our operations at our plant in Sanand, Gujarat. The ideal candidate will be responsible for providing comprehensive end-user workplace technical support, managing system deployments, and ensuring compliance with established enterprise service levels. Core Responsibilities: Provide direct technical support and deployment configuration for Windows 11 enterprise environments.Efficiently manage, log, and resolve workplace technical incidents through enterprise Ticketing Tools.Adhere strictly to ITIL framework processes and ensure all resolutions meet defined operational SLAs.Troubleshoot end-user hardware, laptops, desktops, printers, and basic network connectivity issues.Coordinate with internal IT teams and vendors for hardware replacement and infrastructure support.Key Requirements & Skills: Minimum 2 years of active experience in enterprise desktop support or service desk operations.Strong technical proficiency in troubleshooting Windows 11 and core workplace computing environments.Hands-on experience working under SLA-driven environments with standard ticketing software.Good communication and customer handling skills to support plant and workplace users.Compensation: 8,840.21 - 27,262.45 per month Application Question(s): Do you have experience in ticketing tool Do you have experienced in ITIL Framework Work Location: In person Job Overview: We are seeking a disciplined and process-oriented Desktop Support Engineer (DL1) to join our operations at our plant in Sanand, Gujarat. The ideal candidate will be responsible for providing comprehensive end-user workplace technical support, managing system deployments, and ensuring compliance with established enterprise service levels. Core Responsibilities: Provide direct technical support and deployment configuration for Windows 11 enterprise environments.Efficiently manage, log, and resolve workplace technical incidents through enterprise Ticketing Tools.Adhere strictly to ITIL framework processes and ensure all resolutions meet defined operational SLAs.Troubleshoot end-user hardware, laptops, desktops, printers, and basic network connectivity issues.Coordinate with internal IT teams and vendors for hardware replacement and infrastructure support.Key Requirements & Skills: Minimum 2 years of active experience in enterprise desktop support or service desk operations.Strong technical proficiency in troubleshooting Windows 11 and core workplace computing environments.Hands-on experience working under SLA-driven environments with standard ticketing software.Good communication and customer handling skills to support plant and workplace users.Compensation: 8,840.21 - 27,262.45 per month Application Question(s): Do you have experience in ticketing tool Do you have experienced in ITIL Framework Work Location: In person