Source description
About the role
Tech Support Executive (Tally ERP) - Chennai Job Profile: - Handle Customers issues at various locations in and around Chennai on technical queries and other issues on Tally ERP.9 and give them the right solutions. - Maintain log of the calls handled - Onsite/Remote or Telephonic for the day and share with the team head and team members. - Maintain high quality of customer support in the least turnaround time and with mnimal escalations on calls. - Train the user on Tally ERP.9 and give quality knowledge on the features and uses. - Update in the suite CRM of all the calls/ work done. Eligibility: An Experience of minimum 2 year in customer support is preferable. Tally Knowledge or an Accounting background is mandatory. Job Category:Tally Support Job Type:Full Time Job Location:Chennai Job Types: Full time, Part-time, Permanent, Fresher Compensation: 15,000.00 - 25,000.00 per month Benefits: - Cell phone reimbursement - Paid sick time - Paid time off Compensation Package: - Performance bonus Schedule: - Day shift - Fixed shift - Morning shift - Night shift - Weekend availability Education: - Diploma (preferred) Experience: - total work: 1 year (preferred) - Campaign Management: 1 year (preferred) - Sales: 1 year (preferred) - Management: 1 year (preferred) Work Location: In person .