Application Support Engineers (Jaipur)

We are hiring Application Support Engineers to join a Top US MNC building and operating large-scale enterprise platforms, cloud-native applications, SaaS products, and mission-critical business systems. This is an opportunity to work with a globally recognized organization while collaborating with distributed engineering, cloud operations, and product teams supporting applications used by thousands to millions of users worldwide. Location100% Remote Start DateImmediate to 4 Weeks What You'll Do - Monitor, troubleshoot, and resolve application issues across production, staging, and testing environments. - Investigate incidents, service disruptions, performance bottlenecks, and user-reported issues. - Perform root cause analysis and collaborate with engineering teams to implement long-term fixes. - Support application deployments, releases, upgrades, and maintenance activities. - Work closely with software engineers, DevOps teams, cloud engineers, product managers, and customer success teams. - Manage incident, problem, and change management processes. - Analyze application logs, system metrics, and monitoring dashboards to proactively identify issues. - Coordinate with cross-functional teams to ensure timely resolution of critical production incidents. - Document troubleshooting procedures, known issues, and operational runbooks. - Support production environments while maintaining high availability and service reliability. - Participate in on-call support rotations and incident response activities where required. - Contribute to continuous improvement initiatives focused on operational excellence and customer experience. Required Skills - 3+ years of experience in Application Support, Production Support, Technical Support, or Software Support Engineering. - Solid understanding of application architectures, software systems, and troubleshooting methodologies. - Experience supporting enterprise applications, SaaS platforms, or customer-facing software products. - Kno We are hiring Application Support Engineers to join a Top US MNC building and operating large-scale enterprise platforms, cloud-native applications, SaaS products, and mission-critical business systems. This is an opportunity to work with a globally recognized organization while collaborating with distributed engineering, cloud operations, and product teams supporting applications used by thousands to millions of users worldwide. Location100% Remote Start DateImmediate to 4 Weeks What You'll Do - Monitor, troubleshoot, and resolve application issues across production, staging, and testing environments. - Investigate incidents, service disruptions, performance bottlenecks, and user-reported issues. - Perform root cause analysis and collaborate with engineering teams to implement long-term fixes. - Support application deployments, releases, upgrades, and maintenance activities. - Work closely with software engineers, DevOps teams, cloud engineers, product managers, and customer success teams. - Manage incident, problem, and change management processes. - Analyze application logs, system metrics, and monitoring dashboards to proactively identify issues. - Coordinate with cross-functional teams to ensure timely resolution of critical production incidents. - Document troubleshooting procedures, known issues, and operational runbooks. - Support production environments while maintaining high availability and service reliability. - Participate in on-call support rotations and incident response activities where required. - Contribute to continuous improvement initiatives focused on operational excellence and customer experience. Required Skills - 3+ years of experience in Application Support, Production Support, Technical Support, or Software Support Engineering. - Solid understanding of application architectures, software systems, and troubleshooting methodologies. - Experience supporting enterprise applications, SaaS platforms, or customer-facing software products. - Kno