End User Support

Role & responsibilities End User Support - IT Location: Noida Job Summary: We are looking for an experienced End User Computing (EUC) & Field Operations Manager to lead enterprise-wide IT support operations across multiple branch locations. The role involves managing end-user support delivery, vendor governance, field operations, IT asset management, and service excellence while ensuring high levels of user satisfaction and SLA compliance. Key Responsibilities Lead end-user IT support operations across branch and remote locations. Manage service delivery through onsite engineers and an external Managed Service Provider (MSP). Ensure SLA adherence, incident management, and continuous service improvement. Drive endpoint patch management, vulnerability response, and IT support standardization. Act as the primary interface between business stakeholders and IT support teams. Lead IT modernization initiatives, including endpoint management, automation, and digital workplace improvements. Manage vendor performance, conduct service reviews, and monitor operational KPIs. Oversee hardware deployment, asset lifecycle management, inventory, logistics, and warranty processes. Manage software licensing, hardware/software asset management, CMDB accuracy, and compliance. Plan and execute large-scale device refreshes, migrations, and office IT rollouts. Desired Candidate Profile Bachelor's degree in Computer Science, Information Technology, or a related field. 10+ years of experience in End User Computing, IT Infrastructure, IT Operations, or Service Delivery. Strong experience in managing enterprise IT support across multiple locations. Hands-on experience with MSP/vendor management and SLA governance. Good understanding of IT Asset Management (ITAM), Software Asset Management (SAM), patch management, and endpoint lifecycle management. Experience in stakeholder management and leading cross-functional teams. Knowledge of ITIL best practices; ITIL v4 Foundation/Practitioner certification is preferred. Excellent communication, leadership, and problem-solving skills. Key Skills End User Computing (EUC), IT Service Delivery, IT Operations, IT Infrastructure, Desktop Support, Field Operations, Vendor Management, MSP Management, SLA Management, IT Asset Management, Software Asset Management (SAM), Patch Management, Endpoint Management, CMDB, Incident Management, ITIL, Hardware Lifecycle Management, Procurement, Service Improvement.