Application Support Specialist (SQL)

!!Hiring !! Position-Application Support Specialist (SQL) Experience-1 to 3 Years Notice- Immediate Shift-Night Shift Location-Noida Role & responsibilities Key Responsibilities Technical Troubleshooting: Diagnose and resolve technical issues related to our software platform. Database & Code Analysis: Query databases and review logs to identify bugs or data inconsistencies. Client Communication: Provide high-quality support primarily via Email, maintaining a professional and empathetic tone. Incident Management: Document, track, and monitor problems using ticketing platforms to ensure timely resolution within SLAs. Knowledge Sharing: Contribute to internal documentation and FAQs to streamline future troubleshooting. Preferred candidate profile Technical Skills & Qualifications The Basics: 6 months to 2 years of experience in an international technical support or helpdesk environment. Programming & Data: Intermediate knowledge of SQL. You should be comfortable understanding basic queries. Database Experience: Prior experience working with Oracle DB is a significant advantage. Ticketing Tools: Proficiency in Salesforce, Agentforce, JIRA Cloud, Confluence, or similar enterprise-level ticketing systems. Additionally proficiency of MS Office (Outlook, Word, Excel and Co-Pilot) or similar tools is a must. Is you will be interested Please share your candidature riya@skyleaf.global Contact-9953190293 !!Hiring !! Position-Application Support Specialist (SQL) Experience-1 to 3 Years Notice- Immediate Shift-Night Shift Location-Noida Role & responsibilities Key Responsibilities Technical Troubleshooting: Diagnose and resolve technical issues related to our software platform. Database & Code Analysis: Query databases and review logs to identify bugs or data inconsistencies. Client Communication: Provide high-quality support primarily via Email, maintaining a professional and empathetic tone. Incident Management: Document, track, and monitor problems using ticketing platforms to ensure timely resolution within SLAs. Knowledge Sharing: Contribute to internal documentation and FAQs to streamline future troubleshooting. Preferred candidate profile Technical Skills & Qualifications The Basics: 6 months to 2 years of experience in an international technical support or helpdesk environment. Programming & Data: Intermediate knowledge of SQL. You should be comfortable understanding basic queries. Database Experience: Prior experience working with Oracle DB is a significant advantage. Ticketing Tools: Proficiency in Salesforce, Agentforce, JIRA Cloud, Confluence, or similar enterprise-level ticketing systems. Additionally proficiency of MS Office (Outlook, Word, Excel and Co-Pilot) or similar tools is a must. Is you will be interested Please share your candidature riya@skyleaf.global Contact-9953190293