TECH SUPPORT SPECIALIST

Job Description You will be responsible for the monitoring, troubleshooting, escalation, and resolution of network issues related to IP/MPLS core, VPLS circuits, customer broadband issues, IPTV streaming, and leased line performance. You will work closely with the L1 team, field engineers, and network architects to ensure uptime and SLA compliance. Key Responsibilities - Monitor NMS/EMS platforms for alarms (Zabbix, SolarWinds, PRTG, etc.). - Perform first-line diagnosis of MPLS/VPLS circuits, broadband DSL/GPON issues, and IPTV streaming problems. - Coordinate with L1 and Field Support teams for onsite troubleshooting. - Escalate unresolved issues to L3/NPE/engineering as per SLA timelines. - Execute routine maintenance activities (port flaps, device reloads, etc.). - Raise and manage tickets via tools like Remedy, Freshdesk, or ServiceNow. - Perform basic router/switch checks using CLI (Cisco/Juniper/Huawei/Arista). - Maintain SLA and KPI, KRA. - Document and update SOPs for recurring issues. Qualification Required - MPLS (LDP, RSVP, TE): Strong understanding - VPLS/L2VPN: Strong hands-on - OSPF, BGP: Advanced troubleshooting - IPTV (Multicast, IGMP, QoS): Deep debugging - GPON/OLT/ONT: Advanced config (optional) - BRAS/BNG: Config and auth debugging - Packet capture tools (Wireshark, tcpdump): Required - Routers/Switches (Cisco, Juniper, Huawei): Full config/debug - NMS/EMS tools: Same - Ticketing systems: Same - Linux/CLI scripting: Bash/Python preferred Additional Details of the Company Skylink is at the forefront of Indias digital evolution, connecting people and organizations with dependable, modern telecom solutions. They deliver broadband, IPTV, and enterprise connectivity that support the way India works, learns, and communicates. The network is built for consistent, real-world performance, ensuring uninterrupted digital experiences for homes, stable and secure connectivity for businesses, and scalable, high-capacity solutions through their own data center infrastructure. Skylink remains committed to thoughtful innovation and dependable service as they expand across regions, shaping solutions based on real customer needs. Job Description You will be responsible for the monitoring, troubleshooting, escalation, and resolution of network issues related to IP/MPLS core, VPLS circuits, customer broadband issues, IPTV streaming, and leased line performance. You will work closely with the L1 team, field engineers, and network architects to ensure uptime and SLA compliance. Key Responsibilities - Monitor NMS/EMS platforms for alarms (Zabbix, SolarWinds, PRTG, etc.). - Perform first-line diagnosis of MPLS/VPLS circuits, broadband DSL/GPON issues, and IPTV streaming problems. - Coordinate with L1 and Field Support teams for onsite troubleshooting. - Escalate unresolved issues to L3/NPE/engineering as per SLA timelines. - Execute routine maintenance activities (port flaps, device reloads, etc.). - Raise and manage tickets via tools like Remedy, Freshdesk, or ServiceNow. - Perform basic router/switch checks using CLI (Cisco/Juniper/Huawei/Arista). - Maintain SLA and KPI, KRA. - Document and update SOPs for recurring issues. Qualification Required - MPLS (LDP, RSVP, TE): Strong understanding - VPLS/L2VPN: Strong hands-on - OSPF, BGP: Advanced troubleshooting - IPTV (Multicast, IGMP, QoS): Deep debugging - GPON/OLT/ONT: Advanced config (optional) - BRAS/BNG: Config and auth debugging - Packet capture tools (Wireshark, tcpdump): Required - Routers/Switches (Cisco, Juniper, Huawei): Full config/debug - NMS/EMS tools: Same - Ticketing systems: Same - Linux/CLI scripting: Bash/Python preferred Additional Details of the Company Skylink is at the forefront of Indias digital evolution, connecting people and organizations with dependable, modern telecom solutions. They deliver broadband, IPTV, and enterprise connectivity that support the way India works, learns, and communicates. The network is built for consistent, real-world performance, ensuring uninterrupted digital experiences for homes, stable and secure connectivity for businesses, and scalable, high-capacity solutions through their own data center infrastructure. Skylink remains committed to thoughtful innovation and dependable service as they expand across regions, shaping solutions based on real customer needs.