Solutions Architect

As the Technical Lead for the CRM and operations platform, you will be responsible for owning the full technical execution of the system. This includes leading the architecture, system design, development standards, performance, uptime, and scalability. You will also have the opportunity to manage and grow a development team consisting of full-stack engineers, QA professionals, and business analysts. Your role will involve creating engineering processes, defining sprint structures, establishing code review standards, and designing QA workflows. Collaboration with various teams such as leadership, sales operations, call center, marketing, finance, and field operations will be crucial as you translate business requirements into clear technical specifications. Key Responsibilities: - Oversee integrations with various tools and platforms including dialers, finance platforms, call intelligence tools, installer platforms, and third-party APIs. - Develop and enhance modules for CRM, dispatch, pipeline management, geo-routing, reporting, and AI-assisted call intelligence. - Utilize AI-assisted development tools to enhance engineering speed and quality. - Recruit, mentor, manage, and ensure accountability within the engineering team. - Ensure timely delivery without compromising stability, quality, or security. Qualifications Required: - 5+ years of hands-on software engineering experience. - 2+ years in a technical leadership or engineering management role. - Strong full-stack development experience. - Proficiency in technologies such as Next.js, React, Node.js, PostgreSQL/Supabase, REST APIs, Webhooks, and cloud-based application architecture. - Sound understanding of scalable system architecture. - Experience in managing developers, QA professionals, and business analysts. - Ability to translate complex business requirements into clear technical plans. - Proven track record of shipping software quickly while maintaining high quality. - Excellent communication skills for effective collaboration with both technical and non-technical teams. - Comfort in working within a dynamic and fast-paced environment with changing priorities. This role provides an exciting opportunity to lead the technical aspects of a critical CRM and operations platform while contributing to the growth and success of the engineering team and the organization as a whole. As the Technical Lead for the CRM and operations platform, you will be responsible for owning the full technical execution of the system. This includes leading the architecture, system design, development standards, performance, uptime, and scalability. You will also have the opportunity to manage and grow a development team consisting of full-stack engineers, QA professionals, and business analysts. Your role will involve creating engineering processes, defining sprint structures, establishing code review standards, and designing QA workflows. Collaboration with various teams such as leadership, sales operations, call center, marketing, finance, and field operations will be crucial as you translate business requirements into clear technical specifications. Key Responsibilities: - Oversee integrations with various tools and platforms including dialers, finance platforms, call intelligence tools, installer platforms, and third-party APIs. - Develop and enhance modules for CRM, dispatch, pipeline management, geo-routing, reporting, and AI-assisted call intelligence. - Utilize AI-assisted development tools to enhance engineering speed and quality. - Recruit, mentor, manage, and ensure accountability within the engineering team. - Ensure timely delivery without compromising stability, quality, or security. Qualifications Required: - 5+ years of hands-on software engineering experience. - 2+ years in a technical leadership or engineering management role. - Strong full-stack development experience. - Proficiency in technologies such as Next.js, React, Node.js, PostgreSQL/Supabase, REST APIs, Webhooks, and cloud-based application architecture. - Sound understanding of scalable system architecture. - Experience in managing developers, QA professionals, and business analysts. - Ability to translate complex business requirements into clear technical plans. - Proven track record of shipping software quickly while maintaining high quality. - Excellent communication skills for effective collaboration with both technical and non-technical teams. - Comfort in working within a dynamic and fast-paced environment with changing priorities. This role provides an exciting opportunity to lead the technical aspects of a critical CRM and operations platform while contributing to the growth and success of the engineering team and the organization as a whole.