Technical Business Analyst - Salesforce/CRM

Role Overview: You will work closely with business stakeholders to understand their goals, constraints, and priorities. You will challenge vague or rapidly changing requirements to uncover the real problem and convert business needs into structured, technically aware requirements. Additionally, you will map end-to-end workflows across CRM, middleware, and web applications, identifying downstream impacts of proposed changes and highlighting technical trade-offs, risks, and sequencing implications. Key Responsibilities: - Collaborate with business stakeholders to translate business requirements into technical requirements - Analyze system and workflows to identify impacts of changes - Break down work into actionable requirements for engineers - Assist leadership in understanding technical cost and complexity of changes - Help prioritize changes based on effort vs impact - Maintain alignment between business needs and system stability Qualifications Required: - 4+ years of experience in a Business Analyst, Systems Analyst, or Product Analyst role - Strong understanding of APIs, integrations, data models, and system workflows - Ability to reason about technical impact without being a developer - Excellent written and verbal communication skills - Experience working with CRM + ERP platforms (Salesforce, HubSpot, SAP, etc.) - Exposure to cloud-based (or serverless) systems - Experience in operations-heavy domains (field services, logistics, fintech, solar, etc.) - Experience working with international stakeholders Role Overview: You will work closely with business stakeholders to understand their goals, constraints, and priorities. You will challenge vague or rapidly changing requirements to uncover the real problem and convert business needs into structured, technically aware requirements. Additionally, you will map end-to-end workflows across CRM, middleware, and web applications, identifying downstream impacts of proposed changes and highlighting technical trade-offs, risks, and sequencing implications. Key Responsibilities: - Collaborate with business stakeholders to translate business requirements into technical requirements - Analyze system and workflows to identify impacts of changes - Break down work into actionable requirements for engineers - Assist leadership in understanding technical cost and complexity of changes - Help prioritize changes based on effort vs impact - Maintain alignment between business needs and system stability Qualifications Required: - 4+ years of experience in a Business Analyst, Systems Analyst, or Product Analyst role - Strong understanding of APIs, integrations, data models, and system workflows - Ability to reason about technical impact without being a developer - Excellent written and verbal communication skills - Experience working with CRM + ERP platforms (Salesforce, HubSpot, SAP, etc.) - Exposure to cloud-based (or serverless) systems - Experience in operations-heavy domains (field services, logistics, fintech, solar, etc.) - Experience working with international stakeholders