Manager - Testing

The Test Manager manages E2E delivery of Testing projects (single or multiple) and is responsible for Test strategy, planning, estimation, testing deliverables, customer communication, Status reporting, internal stakeholder management and Team management. He/She is also responsible for driving transformation solutions to new/existing customers and be involved in pre sales activities. The role should ensure adherence to Org processes such as Timesheets, Knowledge Management, Invoicing, PMS etc. He/She needs to drive innovation (ideas, automation, tools, accelerators etc.) optimization initiatives within the testing team. KEY RESPONSIBILITIES AND ACCOUNTABILITIES Ensure realization of existing revenue Maintain Gross Margin (Resource Utilization, Team Pyramid, Onsite/Offsite ratio, etc.) as per the org goals Identify opportunities to grow business in existing portfolio Manage customers (Weekly/Monthly meetings, Governance) Ensure CSAT/PSAT as per organization standards and goal Build trust by delivering projects within budget and on time Ensure project delivery as per agreed timeline and quality Prepare and Track project plan and conduct task estimation and resource allocation. Review Key Test Deliverables and artifacts produced by the team and ensures they meet organisational standards. Ensure compliance of self and team to organizational policies and processes. Drive idea generation initiatives for improvements (Testing, Organization processes etc.), development of accelerator/tools/macros Implementation of Org initiative (process improvement, automation etc.) Participate/present in conferences and seminars Identify training needs of the team and ensure completion of mandatory trainings of the team Effectively Manage Teams Keep healthy work environment. Identify capable / skilled resources from next level, Mentor and coach them to take up higher responsibilities/deliverables EDUCATION QUALIFICATION Degree B.EB.TechM.TechMCAM.Sc Certifications (if any) PMP (Good to have), Test Management (Good to have) MINIMUM EXPERIENCE REQUIRED Overall (in years) 10+ years Relevant (in years) 4+ years DOMAIN/ FUNCTIONAL SKILLS Test Management, Test Strategy/Planning, Test Tools, Automation, Specialized Testing, TDM/TEM, Process Knowledge, Customer Management, Team Management Project Management, Communication, Presentation Financial knowledge (billing,budgeting, PL analysis, invoicing), Pre Sales Banking/MSC Domain Knowledge