Source description
About the role
Provide remote technical support via phone, email, and online tools to customers, EPCs, and installers. Troubleshoot and analyze solar string inverter faults, alarms, and error codes. Support customers during commissioning, configuration, and startup of inverters. Diagnose DC/AC side issues including grid faults, string mismatch, insulation faults, and communication issues. Monitor inverter performance and analyze underperformance or downtime. Perform network and communication troubleshooting including LAN, RS485, and firewall-related issues. Log, track, and close service cases using Salesforce. Coordinate with field service, Regional service head, and internal technical teams for escalations. Assist with warranty evaluations and technical documentation. Maintain accurate service records and prepare basic technical reports. Job Requirements Electrical Electronic Engineer with at least 4 years of experience in the same domain. Strong understanding of grid-tied solar PV systems and string inverters. Proven ability to diagnose system issues across hardware, software, and network layers. Excellent communication and documentation skills. Ability to clearly document setups, test scenarios, and findings, and communicate effectively with technical and non-technical stakeholders. Willingness to work in shift-based or rotational schedules as required.
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