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About the role
15+years of Experience in IT and 5+ years in Service Delivery (Support) manager role. Previous experience of using an AMS provider support model is required. Experience in Application Product Management, Application Product Support, Supporting the Manufacturing site and Global Delivery. Functional and technical expertise in MFG & QRA business processes and model. Large IT transformational projects and Vendor and offshore management including in AMS model. Experience in information systems, applications – including Quality and Regulatory systems, Manufacturing systems, ITSM systems, and project management, preferably in regulated life science industry. Experience: - Previous experience of Service Delivery (Support) manager with minimum of 5 years - Previous experience of using an AMS provider support model is mandatory - Experience in information systems, applications – including Quality and Regulatory systems, Manufacturing systems, ITSM systems, and project management, preferably in regulated life science industry. - Management of multiple full implementation cycles of AMS in a global environment would be strongly viewed on. - Management experience in large, distributed IT matrix organizations directing application development and support. Competences: - Functional and technical expertise in MFG & QRA business processes and model - Large IT transformational projects - Vendor and offshore management including in AMS model - Budget management - Resource management - Ability to work with globally located, culturally diverse teams - Strong English language skills - Leadership skills, excellent communication skills, team player and able to build strong relationships - Customer and execution Focus, Integrity, Analytical and lateral thinking - Proactive, tenacious, and rigorous - Hands-on, detailed orientated, results driven
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