Head Of It Service Navi Mumbai

At Smollan, were on an evolutionary journey where were shifting our story. Were looking for truly unique people who believe in fostering a diverse and inclusive workplace. Where our people are cared for, happy and inspired in building an extraordinary place to work. About the role Are you a strategic tech leader who treats service delivery like a precision machine We are seeking a visionary Head of IT Service & End User Computing (EUC) to define, build, and govern our core service delivery and workplace technology ecosystem across global markets. You will establish a disciplined, well-oiled support model, acting as the high-velocity, single global "front door" for all internal IT operations. If you are passionate about leveraging advanced AI to eliminate technical debt, optimizing massive enterprise infrastructure spend, and championing a user-obsessed digital workplace, this is your next definitive career move. Key Responsibilities As our global leader, your mandate will span several critical pillars: IT Service Strategy & Modernization: Define and enforce our Global IT Service Strategy and workplace architecture blueprint across 64 markets, aligning directly with broader Enterprise Architecture goals. Unified Global Front Door: Standardize a single entry point for all regional user segments to ensure absolute service catalog consistency. CMDB Integrity & Governance: Own the IT Configuration Management Database (CMDB) with automated platform discovery, enforcing strict global inventory standards while ensuring compliance with data privacy laws like GDPR and POPIA. AI Enablement & Platform Delivery: Operationalize cutting-edge AI capabilities, machine learning, and interactive virtual agents to shorten response times and deflect manual tickets. Global Operations & Financial Efficiency: Lead multi-market service desk teams across 64 markets. Manage global Capex/Opex budgets, optimize vendor agreements, and eliminate redundant regional expenditures. Talent Cu .