L1 Support Analyst with French Internship (6 months)

Societe Generale Global Solution Centre (SG GSC) acts as a business solutions center for Société Générale, one of the largest European financial groups. We provide high quality professional services in over 35 countries in various business areas - Finance & Accounting, HR, IT and Corporate Operations. Our mission is to be a partner of choice, valued for owning, transforming and innovating with best-in-class talent. We are seeking to hire a talented student or graduate ready to develop their career, offering at the same time a wide variety of features such as expertise, challenging development opportunities in an international environment and the joy of a strong spirit. What you will do: Operational tasks: •User rights management (user profile creation/update/deletion); •Handle tool functionality related questions received from users; •Run and edit basic reports/extractions (experience to be gained in excel); •Escalate any possible issue or tool bug to colleagues/concerned IT teams; •Act as a buffer when a team member will leave the team of take medical leave (based on the knowledge acquired) Administrative tasks such as: •Improving the knowledge database by adapting existing procedures to a standard format/process mapping; •Shifts planning, Agenda, Minutes of Meeting.