Lead Service Analyst

Reference 26000D53 Responsibilities Responsibilities: ACE can help you write this job description (go/ACE) Required Skills & Experience Technical: Handson in Database, Infrastructure, Virtualization, Storage, Networking. Deep understanding of ITIL Change Management lifecycle (ITIL certification preferred). Practical experience in DQ, VM, IM, PM at enterprise scale (cloud + onprem). Familiarity with DevSecOps and SDLC controls (SAST/DAST/SCA, container/IaC scanning). Observability (e.g., Datadog/Dynatrace/New Relic/ELK/Prometheus). Process/Platforms/Tools (nice to have): ServiceNow. Leadership & Delivery: Proven record reducing MTTR, burning down aged critical vulns, improving DQ scores, and closing RCA actions. Communication: Executive storytelling; crisis leadership; influence without authority across global teams. Certifications (preferred): ITIL 4 , CISSP/CCSP/CISM , AWS/Azure Security , CDMP/DCAM . Key Responsibilities Data Quality: Define DQ policy/standards; implement DQ rules, scoring, and lineage for Tier1 domains; drive remediation and preventive controls in data pipelines. Vulnerability Management: Own discovery riskbased prioritization remediation exception governance across infra, apps, cloud, containers, and IaC; ensure SLA adherence. Incident Management: Run 24×7 major incident command, war rooms, comms playbooks; standardize severity/runbooks; improve MTTA/MTTR in partnership with SRE/Engineering/SecOps. Problem Management: Lead RCA using 5Whys/Fishbone/KepnerTregoe; maintain problem backlog; drive permanent fixes; reduce repeat incidents. Governance & Compliance: Establish SLAs/OLAs, RACI, monthly scorecards; ensure audit readiness and evidence of control effectiveness. Tooling & Automation: Optimize ITSM, observability, scanners, and DQ/metadata tools; increase automation coverage (runbooks, CI/CD gates, autoremediation). Stakeholder Management: Coordinate with Security, Platform, App Eng, Data Office, Risk & Compliance; deliver executiveready reporting and risk narratives. Knowledge Retention: Formalize runbooks, knowledge base, handover plans, and training to mitigate attrition risk immediately on joining Profile Required Responsibilities: ACE can help you write this job description (go/ACE) Key Responsibilities Data Quality: Define DQ policy/standards; implement DQ rules, scoring, and lineage for Tier1 domains; drive remediation and preventive controls in data pipelines. Vulnerability Management: Own discovery riskbased prioritization remediation exception governance across infra, apps, cloud, containers, and IaC; ensure SLA adherence. Incident Management: Run 24×7 major incident command, war rooms, comms playbooks; standardize severity/runbooks; improve MTTA/MTTR in partnership with SRE/Engineering/SecOps. Problem Management: Lead RCA using 5Whys/Fishbone/KepnerTregoe; maintain problem backlog; drive permanent fixes; reduce repeat incidents. Governance & Compliance: Establish SLAs/OLAs, RACI, monthly scorecards; ensure audit readiness and evidence of control effectiveness. Tooling & Automation: Optimize ITSM, observability, scanners, and DQ/metadata tools; increase automation coverage (runbooks, CI/CD gates, autoremediation). Stakeholder Management: Coordinate with Security, Platform, App Eng, Data Office, Risk & Compliance; deliver executiveready reporting and risk narratives. Knowledge Retention: Formalize runbooks, knowledge base, handover plans, and training to mitigate attrition risk immediately on joining Business insight At Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious. Whether you're joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating, and taking action are part of our DNA. If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us! Still hesitating: You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved. We are committed to support accelerating our Group's ESG strategy by implementing ESG principles in all our activities and policies. They are translated in our business activity (ESG assessment, reporting, project management or IT activities), our work environment and in our responsible practices for environment protection Why Join Us:We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.