Lead System Engineer - Citrix (L3)

Role / Job Summary –

Ø Global Delivery: Ensure to increase focus and involvement on global delivery. Build network and relationship with all stakeholders, improve delivery, implement better utilization tracking, KM, governance, reporting, automation etc. Ø Identify and address the gaps and Quality issues Ø Collaboration: Working collaboratively with all support functions and build relations/better together working. Ø Innovation: Focus on process and technical innovation Ø Risk Management & Compliance: Ensure & Improve effectiveness and comprehensiveness (cover all risks) on PS Controls, audit findings actions closure, improve BCM readiness jointly with other teams. Ø Make sure that no escalations reaches management. Ø Point of contact on ownership topics Ø Be the first one to be aware of any production issue and host/provide directions to quickly restore the service. Ø Ensure ITIL compliance for all incidents and service calls Ø Ensure KPI compliance for all incidents and service calls Ø Manage and make sure we archive SLAs. Ø Conduct CIP plans to improve infrastructure stability and reduce incidents. Ø Strong multi-tasking and organizational skills; Ability to prioritize simultaneous high visibility customer and internal escalations Ø Manage P0, P1 and P2 tickets autonomously and provide quick solution to incidents. Ø Responsible for providing inputs and work on problem management to find root cause. Ø Good Understanding in User profile management, Ivanti products and services. Ø Experience in Citrix & Windows patch deployment. Ø Design, Install, monitor, and provide support of all functions of Citrix Systems and required associated infrastructure. Ø Advance Knowledge and hands-on experience of Citrix farm management, Session management, printer management, Application publishing/ decommissioning in Citrix farm, Log monitoring/maintenance. Ø Strong process & change management capabilities Ø Effective interpersonal skills Ø High achievement and results orientation focus Ø Strong stake-holder engagement & influencing skills Ø Excellent verbal, written & presentation skills. Ø Ability to mentor & groom Ø Self-starter & self-motivated with the ability to work independently and with a team of peers Ø Demonstrated ability in managing time and resources to ensure that the optimum level of efficiency and output is achieved. Ø Demonstrate ability to prioritize tasks and work under pressure Provide accounts with consulting on enhancing functionalities, capacity, performance, stability and availability of the existing environments Ø Participate and contribute actively on Technical Audit related topics whenever and wherever necessary. Ø Produce Documentation related to technical or SOP for all new and transition activities for smoother integration o Proactive o Taking Ownership of incidents o Ensure communication at Appropriate Level regarding Incidents or Projects progression o Self driven o Strong Technical competency for design, Build and Run (PowerShell, XenApp, XenDesktop, NetScaler, Ivanti UWM, Windows2xxx, AVD, Azure, Nutanix, Security, Vmware, Design and Build, Intune and SCCM ) o Ability to design solutions and Optimize o Focus on global tasks and be ready for the EPI role o Focus on Capacity mgmt. and drive the topic as accountability topic o Able to Produce design and architectural documents o Ability to develop/coding for automation and optimization o Audit Mgmt & BCP Tests Ø Lead the design and technical implementation of the product/project. Ø Accountable for technical deliverables. Ø Contribute to automation and innovation. Ø Mentor and guide the team. Ø Define coding standards for the entire technology stack. Ø Contribute to code review and architectural design/review to improve the efficiency of the team. Ø Ensure that the project is executed as per client's expectations. Develop a culture of innovation within the team.