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About the role
Responsibilities
Skill Set Category Services Command Center L2 IMS Experience: 4- 8 yrs. Mandatory skills: , IT infrastructure knowledge , Windows / Unix Tech/ Ops - Production support Detailed Job description: Ability to monitor the infrastructure / applicative alerts and take action to resolve the events Escalate to business as needed Perform Health checks to ensure the start & end of business hours To have knowledge on IT infrastructure able to bridge calls to the business incase of known incidents Ability to work in shifts 24 x 7 Sound knowledge & hands on experience on WIN & Unix L2 skill Ability to communicate to users over telephone / e-mail communication in French & English Have knowledge on handling ITSM services such as Service now , Jump , HP ITSM added advantage Ability to multitask on different process
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