Source description
About the role
Location : Goregaon East (NESCO) Shift Timings : UK Shift Purpose : Bring the technical support to Regional Qualtrics leads to improve / ease the overall Qualtrics platform and content (B2B & B2C surveys) Directly execute tasks to address Qualtrics tickets level 3 to 4 requiring Sodexo business understanding Oversee and validate tasks linked to tickets level 2 or 3 executed by the app consultant Preferred candidate profile Bring direct support to regional or country XM leads by executing him/herself level 3 or 4 tasks and overseeing / validating tasks level 2 or 3 executed by the Qualtrics app consultant(s) Solution design and configuration of a business solution (eg change/adapt global surveys or change/dapt Close the loop parameters) Improve Data Visualization (eg create new widgets in global dasboards) Support light Development in Qualtrics Update Qualtrics Documentations Acquiring and maintaining certifications on Qualtrics Training delivery Project management at small scale and Internal client management Qualifications :Engineer degree/ equivalent level Experience : 10+ years of experience with CX Customer Experience Consulting, including 2+ with Qualtrics
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