Head of IT & Business Operations

About Solutionara Solutionara is a U.S.-based IT Consulting and Technology Services firm with a Global Delivery Center in Noida, India. We partner with enterprises to deliver transformation across integration, data, and digital experience platforms. As a fast-scaling startup, Solutionara fosters a culture of ownership, agility, and operational excellencewhere every team member contributes beyond their core role to build systems, processes, and capabilities that enable sustainable growth. We are evolving toward an AI-enabled delivery model, where engineering, governance, and decision-making are increasingly driven by automation, data intelligence, and AI-assisted development practices. Role Overview The Head of IT & Business Operations will be responsible for leading Solutionaras cloud operations, DevOps practices, infrastructure engineering, platform reliability, internal technology services, and business operations functions. This leadership role owns the operational performance, security, scalability, and governance of both internal and client-facing cloud environments while ensuring the efficient operation of Solutionaras Global Delivery Center. The successful candidate will drive cloud modernization, infrastructure automation, AI-enabled operational practices, and DevOps maturity across the organization while also overseeing workplace technology, operational governance, vendor management, procurement, and business support functions. This role requires a strong blend of cloud engineering expertise, operational leadership, business ownership, and hands-on execution within a fast-growing consulting environment. Key Responsibilities Cloud Operations, DevOps & Infrastructure Leadership Own Solutionaras cloud operations and DevOps strategy across internal and clientfacing environments.Establish and maintain AWS cloud operational standards, governance frameworks, andsecurity controls.Lead infrastructure engineering initiatives focused on scalability, reliability, andautomation.Drive Infrastructure as Code (IaC) adoption using Terraform, CloudFormation, andrelated technologies.Establish CI/CD standards, deployment governance, and release management practices.Lead containerization and orchestration initiatives utilizing Docker and Kubernetes.Define and maintain platform reliability, monitoring, observability, and incidentmanagement frameworks.Drive cloud cost optimization (FinOps), capacity planning, and operational efficiencyinitiatives.Partner with delivery teams supporting enterprise cloud transformation programs.Establish service-level objectives, operational KPIs, and reliability standards.Drive adoption of AI-assisted DevOps, AIOps, and automation-first operationalpractices. Cloud Security & Technology Governance Establish and maintain cloud security standards and operational controls.Oversee identity and access management (IAM) governance.Ensure compliance with security policies, vulnerability management, and operationalbest practices.Support disaster recovery, backup, business continuity, and resilience planning.Maintain audit readiness across technology operations and cloud environments.Partner with leadership to strengthen enterprise security posture and risk managementpractices Internal IT Operations & Workplace Technology Own and manage internal IT operations across the Global Delivery Center.Oversee endpoint management, device lifecycle management, software licensing, andasset administration.Manage networking infrastructure, internet connectivity, Wi-Fi services, and workplacetechnology platforms.Lead employee technology onboarding and offboarding processes.Ensure high availability, security, and performance of internal technology services.Establish operational support processes and service standards for internal users. Business Operations & Administration Lead day-to-day operational management of the Noida Global Delivery Center.Oversee facilities management, workplace services, and administrative operations.Ensure business continuity, workplace readiness, and operational scalability.Develop and implement operational controls, standards, and governance processes.Identify opportunities to improve efficiency through automation and processoptimization. Vendor Management & Procurement Manage relationships with technology vendors, cloud providers, facilities partners, andservice providers.Negotiate contracts, renewals, and service agreements.Oversee procurement activities for technology, infrastructure, software, and operationalservices.Maintain governance over company assets, inventory, and vendor performance.Drive cost optimization and vendor rationalization initiatives. Operational Excellence & AI-Enabled Automation Build automation-first operational processes across technology and business functions.Implement AI-enabled operational tools and intelligent workflow solutions.Develop dashboards and reporting frameworks for technology, cloud, and .