Lead Digital Engineer

ABOUT SONATA SOFTWARE Sonata Software, with over $1.2Billion Revenue, is a leading AI-first Modernization Engineering company,powered by our unique Platformation TM framework. Our 6400+ AI Engineersare helping enterprises transform from systems to intelligent businessplatforms leveraging partner ecosystem to drive speed, efficiency and growth.Our bouquet of Modernization Engineering Services with AI -first approach cutsacross Cloud, Data, AI, Dynamics, Test Automation, and Managed Services. Sonatas AI-led modernization isenabled by a powerful suite of proprietary tools and assets. At the core is the Harmoni.AI Enterprise Platform, which includes AgentBridge -agovernance and observability framework; AgentBuilder -a developmenttoolkit for fungible agents integrated into enterprise systems; and the AgentMarketplace -an internal ecosystem for modular, reusable agents. Headquartered in Bengaluru, India,Sonata Software has a strong global presence, including key regions US, UK,India, Malaysia, Mexico, Australia, DACH (Germany/Switzerland) Nordics(Finland). We are a trusted partner of Fortune 500 companies in Banking,Financial Services and Insurance; Healthcare and Lifesciences; Telecom, Media,and Technology; and Retail, Manufacturing and Distribution space. Deep collaborations with partnerslike Microsoft, AWS, Salesforce, and Snowflake strengthen our ability todeliver cutting-edge AI solutions. Our 30+years of partnership with Microsoft,and being part of the elite Microsoft Inner Circle, places us among the top 1%of global Microsoft partners. Sonata is now among the first companies to earnthe Microsoft Frontier Partner Badge Also, Sonata Software is proud toachieve AWS Premier Tier Status in the AWS Partner Network. RESPONSIBILITIES SUMMARY: Effectively manage largeamounts of service requests from Startups across the globe A deep understanding ofCloud fundamentals and strong experience with Azure solutions development anddeployment Understanding ofstartups ecosystems and the ability to leverage partner solutions to solvecustomer needs Drive Cloud Adoption ofISV/startups customers by adding a proactive Azure delivery resource on theirutilization escalations recorded Strong passion forhelping developers connect people and communities through the cloud bydemonstrating technical depth in Azure service administration andtroubleshooting skills Handle service request,provide appropriate solutions and alternatives within the time limits andfollow up to ensure resolution Guide customers on theirArchitecture, Design, Deployment Implementation by quantifying customerexperience with active involvement in every new project Familiarity with clouddeployment and development tools (i.e. PowerShell, Visual Studio, .NET, JSONtemplates) Experience working withMicrosoft customers on Azure specific solutions, troubleshooting, implementingand adopting new features Working with othercommunity engineers to ensure a consistent and high-quality level of support onall the reported requests Develop quick-start andhow-to guides helping customer understand complex cloud scenarios byintegrating with the respective teams Being the voice andadvocate for our customer, reporting and acting on observed areas forimprovement Collaborating withEngineering and other multi-functional teams on specific user-impacting issuesand bugs Ensure a smooth customerjourney and actions to learn and monitor success by removing roadblocks fromthe initial steps till the framework is in production Help shape the ongoingstrategy and mission of the Azure training program; provide feedback to thebusiness groups and engineering teams Collaborate acrossboundaries to present a unified Microsoft front to our customers, includingproduct engineering groups, Microsoft Consulting Services Knowledge on MicrosoftPartner Network (MPN), M365, Microsoft Dynamics Cloud Solution Provider(CSP) would be an added advantage Drive auditing of CaseNotes and Tagging for future searches in Case tracking tool maintainKnowledge Base. Quickly develop clientrelationships and trust, and ensure client/partner expectations are being setand met As a global team therole will need the individual to work in flexible workhours across the regionstime zones to support global Startups QUALIFICATIONS : TECHNICALSKILLS (Preferred/Optional) [1st] Understanding of cloud vs. on premise computing.Solid understanding of fundamentals of cloud computing. Technical understandingof the Azure Platform and architecture A strong knowledge ofthe Microsoft Windows platform Familiarity withnetworking concepts including VIPs, NAT, DNS .NET 3.0/3.5/4.0. Visual Studio Languages(VB, C/C#/C++) SQL Azure / SQL Server Distributed applicationarchitecture Application LifecycleManagement (ALM) Service OrientedArchitectures (SOA). Familiarity with loadbalancing, geo-redundancy, CDN and VPN technologies preferred Familiarity withVirtualization concepts and virtual system administration Familiarity with Hyper-Vconfiguration and administration Good in prioritization,time management, and has excellent follow through skills SOFTSKILLS [2nd] Must be able to quickly develop trust and rapport with customers(most of the time they are of this profile: Enterprise Architects, CxO''s,Development Test Management, IT Directors) [3rd] Passion for customer advocacy in technology domain. Strong communications skills in spoken and written English Effective, polished interaction with customer, Microsoft Services,Support and Azure development teams at the appropriate technical depth Ability to work independently Must be a great Customer advocate EXPERIENCE(Preferred) 3-7 Years information technology role experience 3+ Years Systems Development, Network Operations, or CustomerService 3+ Years in Application development, preferably using cloudplatforms. 2+ Years Azure Development or Azure Support EDUCATION/CERTIFICATION B.SC, BE, B. Tech in CS or IT MCSE, MCPD, or MCAD preferred CERTIFICATIONS Az-104 AI-900, AI-102 Why join Sonata Software At Sonata, youll have anoutstanding opportunity. The chance to use your skills and imagination to pushthe boundaries of whats possible. To build never seen before solutions to someof the worlds toughest problems. Youll be challenged, but you will not bealone. Youll be joining a team of diverse innovators, all driven to go beyondthe status quo to craft what comes next. Sonata Software is an EqualOpportunity Employer encouraging diversity in the workplace. All qualifiedapplicants will receive consideration for employment without regard to race,national origin, gender identity, age, religion, disability, sexual orientation,veteran status, marital status, or any other characteristics protected by law.