Source description
About the role
Dynamics 365 Customer Service & Contact Center configuration, Dataverse data modelling, security roles, and solution management. Azure Communication Services and telephony integration (voice channel, SIP, direct routing); Nuance IVR / conversational AI an advantage. Power Platform development Power Automate, Copilot Studio (formerly Power Virtual Agents), Power Apps, and custom connectors. Customisation and extensibility using JavaScript, C#/.NET plug-ins, REST/Web APIs, and Azure Functions. Integration with third-party CRM/telephony systems, ALM/DevOps pipelines, and performance/troubleshooting of live contact centre environments.
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