Staff NOC Analyst

Role: Staff NOC Analyst Location: Bangalore (24/7 Shift Environment) Role Summary We are looking for a Cloud Operations & Staff NOC Analyst who will act as the first line of operational defense for enterprise infrastructure, cloud platforms, and applications. This role requires strong real-time monitoring, incident response, and troubleshooting capabilities, along with a proactive mindset toward improving operational processes and reducing alert noise. Key Responsibilities Monitoring & Incident Management Monitor infrastructure, applications, and cloud platforms using tools such as New Relic, Datadog, Prometheus, Grafana, AWS CloudWatch, or GCP Monitoring Perform real-time alert triage, validation, and troubleshooting to restore services quickly Act as the first responder for incidents, ensuring minimal downtime and impact Identify false positives and reduce alert noise through analysis and tuning Incident Handling & Escalation Own and manage high-priority incidents (P1/P2), including: Driving incident bridges Coordinating with cross-functional teams (SRE, CloudOps, Network, Security) Tracking progress until resolution Escalate complex issues with clear documentation and impact analysis Operations & Process Execution Execute runbooks and SOPs for standard incidents and operational tasks Contribute to creating and improving runbooks based on recurring issues Perform routine health checks on servers, networks, and failover systems Maintenance & Reliability Monitor systems during maintenance windows and validate post-change stability Ensure redundancy mechanisms (failover, load balancers) are functioning Monitor backups, batch jobs, and scheduled processes, resolving failures proactively Documentation & Reporting Maintain accurate incident records in ticketing systems (Jira/ServiceNow) Contribute to daily/weekly operational health and performance reports Support RCA documentation and post-incident reviews Security Awareness Identify potential security-related anomalies and escalate to SOC/security teams Required Skills Experience with monitoring & alerting tools: New Relic Datadog Prometheus Grafana AWS CloudWatch GCP Monitoring PagerDuty or similar alerting systems Basic knowledge of cloud environments and application availability & performance Familiarity with firewalls and security principles Good understanding of On Prem, Cloud Infra, VMs, EC2 Instances & EKS Clusters Basic understanding of networking fundamentals & protocols Operational Skills Strong troubleshooting and analytical thinking Experience in incident management and escalation workflows Ability to work in a high-pressure, 24/7 operations environment Good documentation and communication skills Experience & Qualifications 6+ years in NOC / Infrastructure Monitoring / Cloud Operations / SOC Bachelor s degree in IT / Computer Science or related field Experience working in enterprise or SaaS environments preferred Good-to-Have Certifications AWS Certified Cloud Practitioner Google Associate Cloud Engineer CompTIA Cloud+ ITIL V4 or V5 CCNA #LI-DS9 #LI-Bengaluru #LI-Hybrid Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.