Technical Support Specialist, Level 1 (Japanese speaking)

As an early-career professional with a passion for modern technology, you have the opportunity to join SOTI and contribute to their innovative and entrepreneurial culture. By demonstrating your strong problem-solving abilities and commitment to excellent customer service, you can become part of a winning team with numerous growth opportunities and a long-lasting career. Responsibilities: - Provide telephone and email based post-sales technical support for software products - Investigate and resolve issues reported by customers, collaborating with internal stakeholders - Update customers on progress regarding outstanding queries proactively - Respond to customer requests in a timely manner to enhance customer experience - Diagnose and resolve application queries related to MDM solutions - Use various devices to replicate customer environments for troubleshooting purposes Qualifications: - Degree or Diploma in Computer Networking, Information Technology, Computer Science, or a related technical field - Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting) - Previous knowledge of Windows 8.1, Windows Server 2008/2012, SQL, Virtual servers, and other technologies - Familiarity with mobile computing platforms such as Android, iOS, Windows Mobile, and Blackberry - 1-2 years of relevant experience, exceptions for qualified candidates - Strong problem-solving abilities and a team player mindset - Ability to plan, prioritize, and organize workload effectively - Outstanding verbal and written communication skills in English and Japanese If you are ready to bring your ideas to life and thrive in a dynamic environment, consider applying at SOTI today. Please be informed that SOTI does not accept unsolicited resumes from recruiters or employment agencies without a signed Services Agreement, and will not consider any referral compensation or recruiter fee without such an agreement in place. As an early-career professional with a passion for modern technology, you have the opportunity to join SOTI and contribute to their innovative and entrepreneurial culture. By demonstrating your strong problem-solving abilities and commitment to excellent customer service, you can become part of a winning team with numerous growth opportunities and a long-lasting career. Responsibilities: - Provide telephone and email based post-sales technical support for software products - Investigate and resolve issues reported by customers, collaborating with internal stakeholders - Update customers on progress regarding outstanding queries proactively - Respond to customer requests in a timely manner to enhance customer experience - Diagnose and resolve application queries related to MDM solutions - Use various devices to replicate customer environments for troubleshooting purposes Qualifications: - Degree or Diploma in Computer Networking, Information Technology, Computer Science, or a related technical field - Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting) - Previous knowledge of Windows 8.1, Windows Server 2008/2012, SQL, Virtual servers, and other technologies - Familiarity with mobile computing platforms such as Android, iOS, Windows Mobile, and Blackberry - 1-2 years of relevant experience, exceptions for qualified candidates - Strong problem-solving abilities and a team player mindset - Ability to plan, prioritize, and organize workload effectively - Outstanding verbal and written communication skills in English and Japanese If you are ready to bring your ideas to life and thrive in a dynamic environment, consider applying at SOTI today. Please be informed that SOTI does not accept unsolicited resumes from recruiters or employment agencies without a signed Services Agreement, and will not consider any referral compensation or recruiter fee without such an agreement in place.