MDM Administrator (Endpoint & Device Management)

At South Star, we are committed to empowering businesses in the telecom sector by providing comprehensive support and management solutions for their IT infrastructure. Based in Navi Mumbai, we specialize in offering a wide range of services, including application environment support, IT infrastructure environment management, network monitoring, end-user support, and service design & monitoring. Our focus on the telecom sector allows us to deliver exceptional results that are tailored to our unique clients. Job Title: MDM Administrator (Endpoint & Device Management) Night Shift, Mumbai Company: South Star Software Pvt. Ltd. Location: Mumbai / Navi Mumbai Employment Type: Full-time Experience: 34 Years (L1/L2 blend) Reporting To: IT Operations / Endpoint Management Lead Job Summary South Star Software is seeking a MDM Administrator to manage and support the organizations enterprise mobile and endpoint management environment. The role focuses on device onboarding, policy enforcement, compliance monitoring, application deployment, and user support across corporateowned and BYOD endpoints, using industrystandard MDM/UEM platforms. Key Responsibilities Enroll, configure, and manage mobile devices and endpoints across supported platforms (smartphones, tablets, laptops, desktops). Perform device lifecycle activities including provisioning, reassignment, remote lock/wipe, and decommissioning. Support both corporateowned and BYOD device models as per policy. Provide L1/L2 support for MDMrelated issues raised via ITSM tools. Troubleshoot common problems such as enrollment failures, app access issues, policy conflicts, and profile errors. Escalate complex platform, policy, or security issues to senior engineers with complete diagnostics and documentation. Assist with audits by providing compliance and inventory reports. Reporting & Documentation Maintain accurate device inventory and compliance records. Prepare regular reports on enrollment status, device health, and policy adherence. Create and maintain SOPs, user guides, and knowledge base articles related to MDM operations. Required Skills & Qualifications Handson experience with any enterprise MDM / UEM solution. Good understanding of endpoint management concepts and device lifecycle management. Working knowledge of mobile OS and endpoint platforms (smartphones, desktops, laptops). Basic understanding of directory services and identity management. Familiarity with enterprise security fundamentals (device compliance, access controls, authentication). Experience working with ITSM / ticketing systems. Strong communication and documentation skills. Good to Have Exposure to conditional access or devicebased access control concepts. Basic scripting or automation knowledge. Understanding of zerotrust or modern endpoint security models. Relevant certifications in endpoint management or IT support. Why Join South Star Software Work in a scaleready enterprise IT environment Gain exposure to modern endpoint & security practices Clear growth path into L2/L3 endpoint Collaborative and processdriven work culture .