Software Engineer - Quality

Department: Technology Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Job Description: About UsAt Southwest Airlines, we believe that flying should feel like freedom. For over 50 years, weve been connecting people to what matters most with low fares, legendary hospitality, and a heart for service. Our culture is built on the principles offun,friendliness, andfamily, making us one of the most admired workplaces in the world. If youre passionate about making a difference, love working in a fast-paced environment, and want to help millions of travelers reach their destinations with a smile, Southwest Airlines is the place for you. Here,your career can truly take flight. As a Software Engineer Global supporting Quality within Southwests Agentic AI initiatives, youll help ensure AIdriven systems are reliable, accurate, and productionready. This role blends core software engineering with modern quality practicesbuilding testable services, validating complex workflows, and supporting automation that prevents issues before they reach production. Youll work closely with Engineers, Platform Teams, and Operations Partners to embed quality throughout the development lifecycle, applying strong testing, observability, and CI/CD practices. This role offers handson experience shaping the quality standards for AI systems that operate at scale. As we continue to grow our Global Innovation Center (GIC) in Hyderabad, were hiring multiple Software Engineers supporting Quality across a variety of Pods and initiativeseach offering the opportunity to lead meaningful work, navigate complexity, and help advance the technology that powers Southwests operation. Read on to learn more about the Pods you could support.Agentic AI - Customer & Commercial Pod In the Agentic AI Customer & Commercial Pod, youll support quality assurance for AI experiences that help Customers get help, explore options, and complete transactions through natural, intuitive interactions. This role focuses on executing endtoend testing strategies for agentic AI solutions, including multiagent workflows running in production environments. Youll help build and maintain QA automation frameworks, create reusable test assets, and drive macrolevel validation across complex agentic flows. Youll validate resiliency, reliability, accuracy, latency, orchestration correctness, and scalehelping ensure Customerfacing AI experiences behave predictably and meet high quality standards from development through production.Agentic AI - ETO Support Pod In the Agentic AI ETO Support Pod, youll help define and implement how the organization tests nondeterministic, LLMdriven systems that support enterprise and backoffice workflows. This role combines classic test automation with emerging AI evaluation techniquesusing tools such as Playwright or pytest alongside LLM evaluation frameworks to validate behavior, safety, and regression over time. Youll work shouldertoshoulder with AI Engineers to design quality gates, guardrails, and evaluation harnesses that directly influence what ships to production. Your contributions help establish practical, scalable quality practices for agentic systems that must operate reliably across internal technology platforms. Responsibilities Apply knowledge and skills of software development and testing effectively to solve a range of problemsWork alongside other engineers on the team to elevate technology and consistently apply best practicesCollaborate closely with customers and cross-functional departments to communicate project statuses and proposalsDocument each aspect of a system or application as a reference for future upgrades and maintenanceDetermine and assess the needs of the user and then create software to meet the requirementsIdentify and resolve issues that arise during the design, testing and maintenance processes using problem-solving skillsWork in an agile environment to deliver high-quality softwarePrepare and install solutions by determining and designing system specifications, standards, and programmingMentor junior members on the teamImprove and expand technical capabilities by continuing their education thru reading, workshops, conferences, and/or communities of practiceMay perform other job duties as directed by Employee's Leaders Knowledge, Skills and AbilitiesIntermediate knowledge of software development methodologies, practices, concepts, and technologies obtained through formal training and / or work experienceAbility to demonstrate consistent knowledge application, skills of software development, and D