Sr Product Owner

Department: Technology Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Job Description: As a Sr Product Owner Global supporting the Agentic AI Customer & Commercial Pod, youll represent the Customer voice while shaping AIdriven digital experiences that make it easier for Customers to get help, explore options, and complete transactions with Southwest. This role sits at the intersection of advanced AI platforms and Customercentric design, where youll partner closely with Product Management, Engineering, Data, Security, and Infrastructure Teams to define vision, set priorities, and deliver scalable capabilities across multiple Agile Teams. Youll own and evolve the product backlogtranslating strategy and data insights into clear epics, user stories, and acceptance criteriawhile ensuring solutions maintain technical integrity and deliver measurable value. By guiding roadmap execution, mentoring other Product Owners, and communicating progress, risks, and outcomes to senior stakeholders, youll help build flexible, reusable AI capabilities that grow more sophisticated over time. This role offers the opportunity to lead platformlevel product decisions that shape how Customers discover, interact, and transact across Southwests digital channels. ResponsibilitiesProvide innovation and the end-to-end launch of integrated solutions/products across multiple Agile TeamsCollaborate with Business Partners and Product Managers to co-develop a roadmap and drive products and features from concept to launch in a fast-paced environment across multiple Agile TeamsWork with senior stakeholders and customers across the organization to inform the product vision, strategy, features, and prioritizationTranslate product roadmap features into well-defined product requirements including features, user stories, and acceptance test criteria across multiple products or complex solutionsTurn data insights into products with actionable outcomes to the ultimate customerOversee the design, construction, and implementation of integrated solutions ensuring functionality meets business requirementsCoach and mentor other Product Owners across multiple Agile Teams to build, refine, prioritize and maintain their Team backlogsReview, approve, and drive iteration content by prioritizing user stories and accept user stories as completeDefine and prioritize solutions to complex issues and effectively communicate dependencies, risks, issues and cope for complex solutionsCoach and mentor Product Owners and Scrum Masters in the successful delivery of Scrum ceremonies such as iteration planning, iteration reviews, and demosMay perform other job duties as directed by Employee's Leaders Knowledge, Skills and AbilitiesAbility to make decisions independently and demonstrate skills to support, guide, and mentor other Product Owners in the same business domainAbility to understand technical issues across multiple business systems and how business areas interact in order to drive toward the best solutionsAbility to be analytical and problem solve with a high attention to detailAbility to show initiative by anticipating risks, issues and opportunities, and escalating them accordingly, while mentoring and coachingSkilled in presentation, facilitation, communication, and negotiation across multiple stakeholders and levels in the organizationAbility to search for opportunities, focus on business value and the Return On Investment and act proactively on possible risks and threatsAbility to effectively manage complex tasks that are not well definedAbility to balance priority, risk, value, learning opportunities and dependencies and effectively uses product / Team backlog to manage themAbility to effectively communicate complex problems, risks, progress, or new ideas to diverse Stakeholders and influence directionKnowledge of industry trends and new technologies in order to provide innovative product guidance to the Business or Product ManagerExpertise in Agile including the value and principles, and how they are applied in enterprise environmentsEducationRequired: Bachelor's degree in Computer Science, Engineering, Information Systems or related field and/or equivalent formal trainingPreferred: CSPO/SAFe POPM certification ExperienceRequired: Advanced-level experience, seasoned and specialized knowledge in:Agile and Scrum software development methodologiesBusiness analysis, project management or software development delivering enterprise products and solutions 5-7 years of relevant work-related experience5+ Product ownership for customer-facing journeys: problem framing De