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About the role
Role & responsibilities 5+ years of experience in Production Support activities on ETL Informatica and Snowflake, PL/SQL. Hands-on Production support and troubleshooting experience with Informatica Power Exchange, PowerCenter and/or IDMC (IICS).Strong experience with Snowflake and data validation in cloud data platforms.Advanced SQL and strong PL/SQL (procedures/functions, performance tuning, data fixes).Strong understanding of ETL concepts: mappings, workflows, dependencies, incremental loads, restart/recovery, and reprocessing/backfills.Experience analyzing logs and job run details, and working with schedulers (Control-M/Autosys/Cron or equivalent).Familiarity with ITSM processes/tools (ServiceNow preferred): incident/problem/change, SLAs, and documentation.Strong communication skills and ability to work under time pressure with production-critical systems.Work on Shift-based / on-call support as per production schedule (e.g., 24x7 rotation), including weekend support when required. Preferred candidate profile Production support in ETL Informatica Power Exchange, Power Center, Snowflake, SQL .
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