L1 Trainee / L1 support engineer

L1 Support Engineer Team/ Department: Engineering Position: L1 Trainee / L1 support engineer Candidate Profile Preference 0-1 Yrs. of experience. Required Skills / Technologies A Level 1 Support Engineer is responsible for providing technical support to customers. This includes resolving issues related to hardware, software, and network connectivity. The engineer will also monitor and troubleshoot system and network performance, as well as provide technical advice and assistance. Interact with customers to identify and resolve technical issues.Document customer interactions and resolutions in support tickets. Determine the severity of the customer s problem and escalate issues to Level 2 and Level 3 support personnel as needed. Must have excellent customer service and communication skills. Must have a good understanding of computer hardware, software, and networking concepts. Knowledge of various operating systems and troubleshooting tools is also important. Qualification BE/ B.Tech. CTC Offered As per industry standards. Job Location: Bangalore/ Hyderabad/ Delhi Job Type: Full Time. L1 Support Engineer Team/ Department: Engineering Position: L1 Trainee / L1 support engineer Candidate Profile Preference 0-1 Yrs. of experience. Required Skills / Technologies A Level 1 Support Engineer is responsible for providing technical support to customers. This includes resolving issues related to hardware, software, and network connectivity. The engineer will also monitor and troubleshoot system and network performance, as well as provide technical advice and assistance. Interact with customers to identify and resolve technical issues.Document customer interactions and resolutions in support tickets. Determine the severity of the customer s problem and escalate issues to Level 2 and Level 3 support personnel as needed. Must have excellent customer service and communication skills. Must have a good understanding of computer hardware, software, and networking concepts. Knowledge of various operating systems and troubleshooting tools is also important. Qualification BE/ B.Tech. CTC Offered As per industry standards. Job Location: Bangalore/ Hyderabad/ Delhi Job Type: Full Time.