Sr IT Customer Support Specialist (Pune)

This role will support the Workplace Support Service IT team to drive consistent IT service delivery and supplier performance. You will be required to lead participate in onsite, face-to-face or virtual engagement with key stakeholders, functional peers and IT business partners and be able to provide oversight and management of our critical IT services using consistent standards, management operating system (MOS) and utilizing industry and Honeywell best practices. This position will also play an important role to support design, development and deployments, to advance key transformation-based programs, projects, system upgrades, for continued business growth across all of our core IT support services. YOU MUST HAVE - 5+ years of Site IT Support, Customer facing IT experience with increasing technical and operational responsibilities. - Strong experience in Site based IT Support Services, IT Infrastructure, IT Business Partnering and Cross IT Collaboration. - Solid experience working with 3 rd partner, managed IT Support Services - Experience working in large enterprise IT environment supporting the design, development and deployment of large enterprise IT projects. - Preferably working experience front facing customer, delivering Site IT Support Services to end employees. - Excellent Communication Skills, experienced in explicit concise communications among key stakeholders. WE VALUE - Bachelor degree in technical or business - Ability to listen and to communicate effectively in proactive manner at all levels of the organization - Ability to work under pressure with a strong business acumen and customer centric focus - Excellent Interpersonal and communication Skills - Ability to function in a collaborative environment with business clients - Ability to take proactive steps in managing problems - Facts oriented approach, problem-solving mentality, critical thinker - Solid understanding of infrastructure and business support related experience in Honeywell is a plus .