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About the role
We are seeking a skilled Application Support Engineer with 2-3 years experience to join our team at ISG, Mumbai. The ideal candidate will have a strong background in application support and a commitment to delivering exceptional service to our clients. Please find below the details of the role: Designation: Application Support Engineer Experience: 2 to 3 Years Salary: 3 to 4.5 LPA Location: Mumbai Employment Type: Full Time Work Mode: Work from office Notice Period: Immediately Roles & Responsibilities: Gain a thorough understanding of all company software and products. Perform installation, configuration, training, and troubleshooting of company products on-site or remotely as required. Conduct testing of software/applications/products to ensure quality and functionality. Provide timely technical support and assistance to customers via phone, email, chat, or on-site visits. Troubleshoot and resolve complex technical issues related to applications and systems. Collaborate with internal teams to identify, analyse, and implement solutions for customer issues and enhancement requests. Analyse customer feedback and usage trends to help improve product quality and user experience. Job Requirements: Strong understanding of operating systems such as Linux, Ubuntu, and Windows , along with software application fundamentals. Hands-on experience with AWS, MySQL Server , and Docker is essential. Excellent communication, customer-handling, and problem-solving skills. Ability to work in a fast-paced environment and manage multiple priorities effectively. Strong analytical mindset with proven troubleshooting abilities. .
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