Sr. Advisor I -Technical Support

This is a key leadership role for a technical professional who can blend deep expertise with strong team leadership. As a Sr. Advisor I - Technical Support , you will be responsible for overseeing daily technical operations, providing advanced problem-solving, and building a strong technical bench strength within the team. You will be a crucial point of contact for complex escalations and client interactions, ensuring the delivery of top-tier technical support. Role and Key Responsibilities Oversee daily operations and ensure timely and effective issue resolution. Provide technical expertise in complex problem-solving scenarios. Support the team by conducting triages and trainings to upskill both new hires and existing resources. Review and update training curriculum to keep the team's knowledge current. Create a technical bench strength within the team through mentorship and talent development. Collaborate within LOBs/PODs in complex support and collaboration scenarios. Interact and host discussions with clients to provide updates and resolve high-visibility issues. Manage high-visibility and complex escalations from start to finish. Audit sample cases for compliance checks, ensuring timely closures and follow-ups. Key Skills & Knowledge Technical Expertise: Proven experience with Windows Server environments, TCP/IP, and other network protocols . Experience managing, maintaining, and updating server infrastructure in an enterprise-scale environment. Strong knowledge of DNS, DHCP, DFS, VPN, AOVPN, Wireless, FTP , and other key network services. Strong knowledge of virtualization technologies such as Hyper-V . Leadership & Communication: Experience in technical team leadership, mentoring, coaching , and building talent. Excellent communication skills with the ability to write clear technical documentation . The ability to translate complex technical issues into clearly understandable terms for non-technical stakeholders. Excellent time management and organizational skills with the ability to prioritize tasks effectively. Education Graduate