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About the role
Responsibilities: Provide technical support to customers via phone, email, and chat for hardware and software-related issues.Diagnose and troubleshoot technical problems using Spintly's internal diagnostic tools and support systems.Execute Python scripts and automation tools to assist in debugging, testing, and issue resolution.Develop, maintain, and update technical documentation, including user manuals, troubleshooting guides, and FAQs.Collaborate with Product, Engineering, and Customer Success teams to resolve complex technical issues.Gain in-depth knowledge of Spintly products and solutions to effectively support customers.Monitor, analyse, and resolve customer-reported issues within defined SLAs.Conduct customer training sessions and provide technical guidance when required.Travel to customer locations for implementation support, training, and requirement gathering.Stay updated with emerging technologies, product enhancements, and industry best practices. Requirements: Diploma, B. E., B. Tech, or equivalent in Electronics, Electronics and Communication, Computer Science, Information Technology, or related disciplines.1-3 years of experience in Software Support, Application Support, Technical Support, or Product Support roles.Strong understanding of electronics hardware, wiring, networking, and troubleshooting concepts.Basic knowledge of Python scripting or similar scripting languages.Familiarity with REST APIs, Postman, JSON, and API troubleshooting.Knowledge of SQL and database concepts will be an added advantage.Excellent analytical and problem-solving abilities.Strong verbal and written communication skills.Ability to interact effectively with both technical and non-technical stakeholders. Responsibilities: Provide technical support to customers via phone, email, and chat for hardware and software-related issues.Diagnose and troubleshoot technical problems using Spintly's internal diagnostic tools and support systems.Execute Python scripts and automation tools to assist in debugging, testing, and issue resolution.Develop, maintain, and update technical documentation, including user manuals, troubleshooting guides, and FAQs.Collaborate with Product, Engineering, and Customer Success teams to resolve complex technical issues.Gain in-depth knowledge of Spintly products and solutions to effectively support customers.Monitor, analyse, and resolve customer-reported issues within defined SLAs.Conduct customer training sessions and provide technical guidance when required.Travel to customer locations for implementation support, training, and requirement gathering.Stay updated with emerging technologies, product enhancements, and industry best practices. Requirements: Diploma, B. E., B. Tech, or equivalent in Electronics, Electronics and Communication, Computer Science, Information Technology, or related disciplines.1-3 years of experience in Software Support, Application Support, Technical Support, or Product Support roles.Strong understanding of electronics hardware, wiring, networking, and troubleshooting concepts.Basic knowledge of Python scripting or similar scripting languages.Familiarity with REST APIs, Postman, JSON, and API troubleshooting.Knowledge of SQL and database concepts will be an added advantage.Excellent analytical and problem-solving abilities.Strong verbal and written communication skills.Ability to interact effectively with both technical and non-technical stakeholders.
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