Analytics Consultant

Role Overview: As an Analytics Consultant at Yubi, formerly known as CredAvenue, you will be responsible for identifying, tracking, and analyzing key operational and usage metrics related to chatbot systems. Your insights will play a crucial role in optimizing chatbot performance, enhancing user engagement, and contributing to strategic decision-making. Key Responsibilities: - Collaborate with product and operations teams to identify critical chatbot performance metrics, both operational (e.g., response time, accuracy, escalation rates) and usage-related (e.g., user interactions, retention, satisfaction). - Develop and implement strategies to collect data on chatbot usage and operational performance, ensuring data integrity and accuracy. - Design and maintain interactive dashboards and reports for internal stakeholders to monitor chatbot performance. Provide actionable insights through data visualization tools such as Tableau, Power BI, or similar. - Analyze chatbot usage patterns, identify trends, and recommend improvements to enhance user experience and operational efficiency. - Support or lead A/B testing initiatives to assess the impact of changes to chatbot features and functionality. - Work closely with product managers, engineers, and UX/UI teams to ensure that insights from analytics are incorporated into ongoing chatbot development and optimization efforts. - Continuously monitor chatbot performance to identify opportunities for improvement and ensure that metrics align with business goals. - Regularly present findings and recommendations to senior management and other stakeholders in a clear, actionable format. Qualification Required: - Bachelor's or Masters degree in Data Analytics, Business Intelligence, Statistics, Computer Science, or a related field. - Proven experience in an analytics role. - Strong proficiency in data analysis tools and languages such as SQL, Python, R, or similar. - Experience with business intelligence tools (e.g., Tableau, Power BI, Google Data Studio) for data visualization and reporting. - Strong analytical thinking with a deep understanding of KPIs and the ability to translate data into actionable insights. - Excellent communication skills, both verbal and written, with the ability to present complex data in an easily understandable manner. - Detail-oriented with the ability to manage multiple projects and deadlines in a fast-paced environment. - Preferred skills include experience with A/B testing and experimentation frameworks, as well as experience with chatbot data analytics or natural language processing (NLP) systems. Role Overview: As an Analytics Consultant at Yubi, formerly known as CredAvenue, you will be responsible for identifying, tracking, and analyzing key operational and usage metrics related to chatbot systems. Your insights will play a crucial role in optimizing chatbot performance, enhancing user engagement, and contributing to strategic decision-making. Key Responsibilities: - Collaborate with product and operations teams to identify critical chatbot performance metrics, both operational (e.g., response time, accuracy, escalation rates) and usage-related (e.g., user interactions, retention, satisfaction). - Develop and implement strategies to collect data on chatbot usage and operational performance, ensuring data integrity and accuracy. - Design and maintain interactive dashboards and reports for internal stakeholders to monitor chatbot performance. Provide actionable insights through data visualization tools such as Tableau, Power BI, or similar. - Analyze chatbot usage patterns, identify trends, and recommend improvements to enhance user experience and operational efficiency. - Support or lead A/B testing initiatives to assess the impact of changes to chatbot features and functionality. - Work closely with product managers, engineers, and UX/UI teams to ensure that insights from analytics are incorporated into ongoing chatbot development and optimization efforts. - Continuously monitor chatbot performance to identify opportunities for improvement and ensure that metrics align with business goals. - Regularly present findings and recommendations to senior management and other stakeholders in a clear, actionable format. Qualification Required: - Bachelor's or Masters degree in Data Analytics, Business Intelligence, Statistics, Computer Science, or a related field. - Proven experience in an analytics role. - Strong proficiency in data analysis tools and languages such as SQL, Python, R, or similar. - Experience with business intelligence tools (e.g., Tableau, Power BI, Google Data Studio) for data visualization and reporting. - Strong analytical thinking with a deep understanding of KPIs and the ability to translate data into actionable insights. - Excellent communication skills, both verbal and written, with the ability to present complex data in an easily understandable manner. - Detail-oriented with the ability to manage multiple projects