Manager, Technical Advertising Solutions - Americas

Lead and manage a regional team of troubleshooting and QA professionals focused on programmatic and direct advertising campaigns

Partner with Product and Sales Training teams to support new product launches, identify skill gaps, and build scalable training programs and operational documentation.

Work cross-functionally with Sales, Product, and Engineering teams to optimize digital advertising campaign delivery and resolve technical issues

Partner with buyers and DSP partners to troubleshoot and resolve campaign delivery challenges

Lead collaboration with global support teams to deliver high-quality campaign operations and consistent customer outcomes

Own the regional ticket-based support workflow, maintaining quality and SLA standards across the team

Drive structured QA processes and develop best practices for programmatic and direct ad campaign troubleshooting

Serve as a regional escalation point for complex technical issues impacting ad delivery and campaign performance

Identify recurring campaign and platform issues and partner with Product, Engineering, and Ad Product Quality teams to drive long-term solutions.