Source description
About the role
Role Responsibilities: Collaborate with stakeholders to gather and document business requirements for CCaaS solutions. Analyze and optimize contact center workflows for automation and efficiency. Create UAT test cases, assist in deployment, and ensure successful implementation. Work cross-functionally to align technical design with business objectives. Key Deliverables: Detailed business requirement documents and use cases. Optimized contact center process maps and workflow diagrams. UAT test plans and validation reports. Actionable insights and recommendations based on CCaaS trends.
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