Technical Support Engineer - Lead

Role Responsibilities: Resolve hardware, networking, and software issues for clients.Conduct remote and on-site technical support interventions.Install and configure IT infrastructure including servers and networking gear.Maintain client communication and produce job completion reports.Key Deliverables: Timely resolution of support tickets with minimal escalations.Effective remote diagnostics and on-site problem solving.Accurate documentation of incidents and resolutions.Enhanced client satisfaction through proactive issue handling. Role Responsibilities: Resolve hardware, networking, and software issues for clients.Conduct remote and on-site technical support interventions.Install and configure IT infrastructure including servers and networking gear.Maintain client communication and produce job completion reports.Key Deliverables: Timely resolution of support tickets with minimal escalations.Effective remote diagnostics and on-site problem solving.Accurate documentation of incidents and resolutions.Enhanced client satisfaction through proactive issue handling.