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About the role
Key Responsibilities Handle IT support tickets and resolve user issues within defined SLAs. Monitor servers, networks, and IT infrastructure to ensure maximum uptime. Perform NOC operations, including incident detection, escalation, and resolution. Troubleshoot hardware, software, network, and connectivity issues. Escalate critical incidents to senior engineers and track them until closure. Maintain accurate documentation of incidents and technical solutions. Coordinate with internal teams and external vendors when required. Support office IT infrastructure, including desktops, laptops, printers, Wi-Fi, and meeting room equipment. Follow IT security, backup, and operational procedures. Provide timely updates to users regarding incident status. Exposure & Learning Opportunities Enterprise IT infrastructure and monitoring tools. Cloud technologies (AWS, Azure, Google Cloud basic exposure). Enterprise ticketing systems and ITSM processes. Network monitoring and NOC operations. Working with global customers and international support environments. IT infrastructure management and incident response. Key Responsibilities Handle IT support tickets and resolve user issues within defined SLAs. Monitor servers, networks, and IT infrastructure to ensure maximum uptime. Perform NOC operations, including incident detection, escalation, and resolution. Troubleshoot hardware, software, network, and connectivity issues. Escalate critical incidents to senior engineers and track them until closure. Maintain accurate documentation of incidents and technical solutions. Coordinate with internal teams and external vendors when required. Support office IT infrastructure, including desktops, laptops, printers, Wi-Fi, and meeting room equipment. Follow IT security, backup, and operational procedures. Provide timely updates to users regarding incident status. Exposure & Learning Opportunities Enterprise IT infrastructure and monitoring tools. Cloud technologies (AWS, Azure, Google Cloud basic exposure). Enterprise ticketing systems and ITSM processes. Network monitoring and NOC operations. Working with global customers and international support environments. IT infrastructure management and incident response.