Cisco Firewall Professional

Hiring candidates with good knowledge in Networks for addressing security positions (1.) Independently resolve tickets within SLA Adheres to standard operating procedures / work instructions Provides inputs to modify/update/design standard operating procedures / work instructions Follow the escalation process Follow the shift hand-over process Update the knowledge base Coaching freshers to be independent Coaching analysts for correct routing of tickets, capturing critical information Technically upgrade across versions of environment when required Managing independent shifts Complies to regulatory requirements Participate in CoE meetings - sharing and acquring knowledge Participate in Sev1/ Bridge calls Please Share with me Candidate Those who have experience in Network + Security