VDI Administrator

Job Description General: - Must have 4-5 years of experience. - Motivated technician with proven troubleshooting skills - Proven customer service skills. - Proven ability to learn from, and teach, peers and to research solutions independently. - Must have excellent written and verbal communication skills. - Must be able to effectively multi-task and work in a dynamic, fast-paced team environment. - Must be able to effectively communicate with customers over the phone, in person and via email while providing excellent customer service. - Familiarity with workgroup and domain environments, and general networking troubleshooting VDI: - In-depth knowledge and experience on VMware View installation and administration . - In depth Knowledge and experience on configuring and provisioning automated pools of desktops. - In depth Knowledge and experience on configuring and Managing Linked Clones. - Good exposure on VMware vsphere / ESXi environment in enterprise level is must - Skill on network configuration and authentication options. - Skill on configuring user profiles with View Persona Management - Knowledge on View Command-Line Tools and Backup Options - Skill on performance tuning of View infrastructure and View desktops - Knowledge on PCoIP and Remote Desktop Protocol remote display protocols - Knowledge and experience on monitoring the View environment by using VCops will be added advantage - Knowledge on AD / GPO / DNS /DHCP is must - Good exposure to ITIL process like incident, change, problem and change management - Good communication Skills - Willingness to work in shifts