Technical Account Manager

As a Technical Account Manager at SrinSoft, your primary role will be to serve as the main technical point of contact for customers. You will be responsible for building and maintaining strong relationships with customers by understanding their business needs and technical environments. Your key responsibilities will include: - Troubleshooting, resolving, and escalating complex technical issues in collaboration with support and engineering teams. - Providing proactive guidance, best practices, and technical recommendations tailored to the customers use case. - Conducting regular health checks on customer environments to ensure smooth operation. In addition to technical support, you will also focus on customer success and retention by updating customers on deliverables, driving product adoption, and ensuring successful renewals. You will collaborate with the sales team to identify upselling and cross-selling opportunities. Your role will also involve onboarding and enablement activities, such as supporting new customer onboarding, delivering technical workshops and training sessions, and creating customer-facing documentation and resources. You will work closely with product teams to translate customer needs into product/feature requests. To excel in this role, you will need strong technical knowledge of the product/platform, excellent communication and relationship management skills, business acumen to align product use with customer goals, and problem-solving and escalation management abilities. You will be expected to track key performance indicators such as adoption rate, customer satisfaction, and retention, and provide regular status reports to internal stakeholders. If you have a design background and knowledge of tools in the construction industry such as Revit, and if you have 8+ years of experience, we encourage you to apply for this exciting opportunity with SrinSoft. As a Technical Account Manager at SrinSoft, your primary role will be to serve as the main technical point of contact for customers. You will be responsible for building and maintaining strong relationships with customers by understanding their business needs and technical environments. Your key responsibilities will include: - Troubleshooting, resolving, and escalating complex technical issues in collaboration with support and engineering teams. - Providing proactive guidance, best practices, and technical recommendations tailored to the customers use case. - Conducting regular health checks on customer environments to ensure smooth operation. In addition to technical support, you will also focus on customer success and retention by updating customers on deliverables, driving product adoption, and ensuring successful renewals. You will collaborate with the sales team to identify upselling and cross-selling opportunities. Your role will also involve onboarding and enablement activities, such as supporting new customer onboarding, delivering technical workshops and training sessions, and creating customer-facing documentation and resources. You will work closely with product teams to translate customer needs into product/feature requests. To excel in this role, you will need strong technical knowledge of the product/platform, excellent communication and relationship management skills, business acumen to align product use with customer goals, and problem-solving and escalation management abilities. You will be expected to track key performance indicators such as adoption rate, customer satisfaction, and retention, and provide regular status reports to internal stakeholders. If you have a design background and knowledge of tools in the construction industry such as Revit, and if you have 8+ years of experience, we encourage you to apply for this exciting opportunity with SrinSoft.