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About the role
About the Role We are looking for a ServiceNow Technical Consultant to join our delivery team and support the implementation, customization, and enhancement of ServiceNow solutions. In this role, you will work closely with Solution Architects and Senior Technical Consultants to configure the platform, develop AI-powered capabilities, and deliver high-quality enterprise solutions. Key Responsibilities - Configure and customize the ServiceNow platform to meet business requirements. - Develop and maintain workflows, business rules, client scripts, and server-side scripting using JavaScript and GlideScript. - Configure and maintain the CMDB, including data modeling, population, and governance. - Design and implement Flows using Flow Designer for business processes and integrations. - Develop and configure Now Assist capabilities and Agentic AI workflows. - Analyze business requirements and translate them into scalable ServiceNow solutions. - Execute unit, system, and integration testing while resolving defects and supporting quality assurance. - Collaborate with Solution Architects, Senior Technical Consultants, and Project Managers throughout the project lifecycle. - Provide regular project status updates and proactively communicate technical risks. - Follow organizational delivery methodologies, standards, and PACE playbooks. Requirements / Qualifications Must-have - 48 years of ServiceNow implementation or development experience. - Hands-on experience configuring and customizing the ServiceNow platform. - Strong knowledge of: - JavaScript - GlideScript - Business Rules - Client Scripts - Script Includes - Experience with CMDB implementation, data modeling, and population. - Experience using Flow Designer to build workflows and integrations. - Experience with ServiceNow Now Assist and Agentic AI capabilities. - Strong understanding of ServiceNow platform architecture and best practices. - Experience executing testing, defect triage, and issue resolution. - Strong analytical and problem-solving skills. - Excellent written communication and status reporting skills. Nice-to-have - ServiceNow Certified Application Developer (CAD). - ServiceNow Certified Implementation Specialist (CIS) certification(s). - Experience integrating ServiceNow with enterprise applications. - Agile/Scrum delivery experience. - Exposure to ITSM, ITOM, ITAM, HRSD, or CSM modules. .