IT Infrastructure/Subject matter Expert) (Chennai)

Job Information Date Opened 06/23/2026 Job Type Full time City Chennai State/Province Tamil Nadu Country India Zip/Postal Code 600096 Industry Technology Job Description Job Description: IT Infrastructure SME (L2 / Subject Matter Expert) Work/Job Location: Work from Office Perungudi, Chennai Tamil Nadu | Reliably commute or planning to relocate before starting work (Required) Candidate Profile: Smart, Energetic, Responsible, should be fluent in English, Presentable, Management Skills, Dedicated, and with a clear employment background. Qualification: Computer Science/Technology Graduates Shift: Rotational Shift Certification : CCNA and networking certifications Responsibilities: Infrastructure Management - Manage Windows and Linux servers, including administration, patching, performance monitoring, and service availability. - Manage Active Directory, Group Policies, DNS, DHCP, VPN, and related infrastructure services. - Support network troubleshooting and coordinate with ISPs and infrastructure vendors. Security Management - Manage endpoint security, antivirus, EDR, DLP, MDM, email security, and security monitoring solutions. - Review security alerts, investigate incidents, and coordinate remediation activities. - Implement security hardening, vulnerability management, and patch compliance programs. Compliance & Governance - Implement and maintain Information Security Management System (ISMS) controls aligned with ISO 27001:2022 and HIPAA Security Rule requirements. - Develop and maintain IT security policies, standards, SOPs, and operational procedures. - Support risk assessments, compliance reviews, audits, and corrective action tracking. - Manage IT-related compliance awareness programs and phishing simulations. Backup, BCP & DR - Manage backup operations, recovery testing, and restoration activities. - Develop, maintain, and periodically test Business Continuity and Disaster Recovery procedures. - Ensure backup compliance and recovery readiness. Incident & Problem Management - Handle L2/L3 escalations from Front Desk Engineers. - Perform root cause analysis (RCA) for recurring incidents and critical outages. - Lead major incident management and service restoration efforts. Vendor & Project Coordination - Coordinate with OEMs, ISPs, software vendors, and third-party service providers. - Evaluate and recommend technology improvements, upgrades, and security enhancements. - Support implementation of recent IT infrastructure and security initiatives. Reporting & Governance - Review SLA performance and service metrics. - Prepare monthly operational, security, compliance, and management reports. Participate in governance meetings and provide strategic recommendations for IT operations and security improvements. .