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About the role
KEY RESPONSIBILITIES. A. Network & Connectivity Monitor and maintain LAN and WiFi networks across wards, outpatient areas, diagnostic departments, and administrative offices. Configure and support network devices such as switches, routers, firewalls, and wireless access points under guidance of senior IT staff. Troubleshoot network performance and connectivity issues, including cabling faults, IP conflicts, and WiFi coverage problems, and escalate complex issues as required. Assist in managing VLANs, basic routing, DHCP, DNS, and IP address allocation in coordination with senior administrators or external vendors. B. Systems & EndUser Support Install, configure, and maintain desktop computers, laptops, thin clients, printers, barcode scanners, and other enduser devices used in the hospital or institution. Perform operating system and application updates, basic patching, and antivirus management on endpoints to maintain security and performance. Create and manage user accounts, email IDs, and access permissions in Active Directory or equivalent systems in line with organizational policies. Provide Level1/Level2 support to doctors, nurses, technicians, and administrative staff for issues related to login, applications, printing, and connectivity, using a helpdesk/ticketing system. C. Servers, Backup & Security Assist in basic server administration tasks (Windows/Linux), such as monitoring health, disk space, services, and scheduled jobs, under supervision of senior IT staff. Monitor and verify daily backups of critical systems (HIS/EMR, billing, laboratory, radiology, HR, finance) and participate in periodic restore tests. Support implementation of security controls including antivirus, endpoint protection, firewall rules, user access controls, and password policies to protect patient and institutional data. Help maintain documentation of network diagrams, system configurations, inventory of IT assets, and standard operating procedures for audits and continuity. D. Projects & Coordination Assist in rollout of new systems, network upgrades, WiFi expansions, and hardware refresh projects across the hospital or campus. Coordinate with vendors and service providers for installation, warranty support, repairs, and AMC activities related to IT hardware and networking equipment. Work closely with clinical and administrative teams to understand IT issues, propose basic technical solutions, and ensure minimal disruption to patient care and operations. REQUIRED QUALIFICATIONS Bachelors degree or diploma in Computer Science, Information Technology, Electronics, or related field (or equivalent technical qualification). 12 years of handson experience in network/system administration, desktop support, or IT infrastructure management in a hospital, educational institution, or similar environment. Basic knowledge of LAN/WAN concepts, TCP/IP, WiFi technologies, switches/routers, and Windows client/server environments. PREFERRED SKILLS & CERTIFICATIONS Experience supporting hospital information systems (HIS/EMR/LIS/RIS) or similar enterprise applications. Exposure to Active Directory, Group Policy, DHCP, DNS, and basic virtualization environments (VMware/HyperV or equivalent). Relevant certifications such as CompTIA Network+, CCNA, Microsoft Certified (MCSA/modern equivalent) are an added advantage. COMPETENCIES & SOFT SKILLS Strong troubleshooting skills, attention to detail, and ability to prioritize incidents based on impact to patient care and operations. Good verbal and written communication skills to interact with clinical staff, administrators, and external vendors in a professional manner. Willingness to work in shifts or be part of an oncall roster for critical IT incidents, as required by hospital operations. Compensation: 15,000.00 - 25,000.00 per month Work Location: In person .