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About the role
Overview: AI and Innovation: As part of our commitment to innovation, all team members will be trained on Microsoft Copilot and empowered to use it as a core tool in their everyday work. Responsibilities: Key Responsibilities: - Systems & Network Support: Administer and optimize corporate systems across hybrid environments (on-premises and cloud), including Microsoft Azure, Hyper-V, VMware/Broadcom, and enterprise Active Directory. - Identity & Security Management:Oversee identity management (Active Directory, Single Sign-On, Multi-Factor Authentication, Conditional Access, hybrid integration) and implement security best practices for systems hardening. - Technical Support & Troubleshooting:Resolve complex issues escalated from Service Desk or Systems Administrator personnel; independently manage and monitor Microsoft Azure (including Entra ID, Policy, Resources, and Cost Optimization), Hyper-V, and VMware/Broadcom platforms. - Infrastructure Projects:Perform installation, configuration, and migration of key physical and virtual infrastructure components, including virtualization technologies from Microsoft and Broadcom. - Documentation & Compliance:Develop and update technical support documentation; maintain compliance with regulatory requirements and internal standards. - Disaster Recovery & Incident Response:Participate in disaster recovery planning, testing, and execution; support security team in incident response and post-incident reviews to enhance system resilience. - Collaboration & Research:Assist Senior Systems Administrators and collaborate on technology research to improve business operations and drive innovation. - Vendor Coordination:Liaise with hardware and software vendors to resolve technical support issues efficiently. - Travel:Occasional travel may be required for project or support needs. - Physical Demands:The role may require sitting, talking, hearing, using hands/fingers, reaching, standing, walking, and rarely lifting/moving up to 50 pounds .