IT Support Specialist

Role Overview: As the IT Support Specialist in this remote position, you will be responsible for supporting the organization's IT landscape, focusing on systems and integrations. Your role will involve application troubleshooting, API integrations, automation workflows, and user support. Key Responsibilities: - Resolve support tickets related to software applications, system performance, and security updates. - Manage and maintain user accounts, permissions, and access controls across various platforms such as Google Workspace and Microsoft 365. - Develop and manage API integrations between business tools (CRM, telephony, scheduling apps) to streamline workflows. - Leverage automation platforms like Make.com and Zapier for process optimization and data synchronization. - Integrate AI-driven productivity solutions (e.g., Avoma, Fireflies.ai) and ensure compatibility with existing systems. - Provide remote onboarding support, ensuring users have necessary credentials, system access, and security training. - Create and maintain user guides, FAQs, and internal knowledge bases for self-service support and ongoing learning. - Configure and support telephony solutions (RingCentral, Aircall), scheduling tools (Calendly, Acuity), and CRMs (Zoho). - Assist with the adoption and integration of tools like GoHighLevel and web-based platforms, applying basic web development knowledge when required. - Coordinate with the onsite IT team to ensure consistency in processes, standards, and user experiences. - Communicate effectively with internal stakeholders to gather requirements, provide updates, and address concerns related to IT systems and integrations. - Utilize agile methodologies and sprint-based task management to plan, prioritize, and complete IT projects. - Continuously review and refine IT processes to improve efficiency, reliability, and user satisfaction. Qualifications Required: - Associates or Bachelors degree in IT, Computer Science, or a related field. - 2 years of relevant IT experience. - Familiarity with operating systems (Windows, macOS) and productivity suites (Google Workspace, Microsoft 365). - Experience with CRM platforms (e.g., Zoho) and telephony systems. - Familiarity with integration platforms (Make.com, Zapier) and basic understanding of APIs. - Strong communication, problem-solving, and organizational skills. - Basic web development skills (HTML/CSS/JS) considered a plus. Role Overview: As the IT Support Specialist in this remote position, you will be responsible for supporting the organization's IT landscape, focusing on systems and integrations. Your role will involve application troubleshooting, API integrations, automation workflows, and user support. Key Responsibilities: - Resolve support tickets related to software applications, system performance, and security updates. - Manage and maintain user accounts, permissions, and access controls across various platforms such as Google Workspace and Microsoft 365. - Develop and manage API integrations between business tools (CRM, telephony, scheduling apps) to streamline workflows. - Leverage automation platforms like Make.com and Zapier for process optimization and data synchronization. - Integrate AI-driven productivity solutions (e.g., Avoma, Fireflies.ai) and ensure compatibility with existing systems. - Provide remote onboarding support, ensuring users have necessary credentials, system access, and security training. - Create and maintain user guides, FAQs, and internal knowledge bases for self-service support and ongoing learning. - Configure and support telephony solutions (RingCentral, Aircall), scheduling tools (Calendly, Acuity), and CRMs (Zoho). - Assist with the adoption and integration of tools like GoHighLevel and web-based platforms, applying basic web development knowledge when required. - Coordinate with the onsite IT team to ensure consistency in processes, standards, and user experiences. - Communicate effectively with internal stakeholders to gather requirements, provide updates, and address concerns related to IT systems and integrations. - Utilize agile methodologies and sprint-based task management to plan, prioritize, and complete IT projects. - Continuously review and refine IT processes to improve efficiency, reliability, and user satisfaction. Qualifications Required: - Associates or Bachelors degree in IT, Computer Science, or a related field. - 2 years of relevant IT experience. - Familiarity with operating systems (Windows, macOS) and productivity suites (Google Workspace, Microsoft 365). - Experience with CRM platforms (e.g., Zoho) and telephony systems. - Familiarity with integration platforms (Make.com, Zapier) and basic understanding of APIs. - Strong communication, problem-solving, and organizational skills. - Basic web development skills (HTML/CSS/JS) considered a plus.