Source description
About the role
We are seeking an experienced and motivated IT Support Specialist to join our team in Vadodara, India. This position will serve a combined first and second line of technical support for end users, providing hardware, software, and server-side support across local and global operations. The ideal candidate will have strong problem-solving abilities, a customer-centric approach, and hands-on experience supporting both endpoint devices and back-end systems in a fast-paced enterprise environment. What You'll Do General IT Responsibilities Respond to and manage IT service requests via phone, email, or ticketing system. Troubleshoot Windows desktop operating systems (Windows 10/11), Microsoft 365 apps, and hardware/peripheral issues. Perform system onboarding and offboarding including account setup, access provisioning, and asset tracking. Recognize and escalate advanced or critical issues to business unit or global IT teams. Document resolutions and contribute to internal knowledge bases. Mentor junior IT support staff in issue diagnosis and resolution strategies. Server Support Responsibilities Provide first-level support for on-premises or virtual Windows Server environments. Perform basic server administration tasks, including user account creation, password resets, and file share permission management via Active Directory. Assist with routine patching, performance monitoring, and event log analysis. Support and monitor file servers, print servers, and domain controllers. Assist in backup operations and restoration procedures in coordination with senior IT staff. Document local server configurations and track system health indicators. Coordinate with global server and infrastructure teams for larger deployments or escalations. What You'll Bring Bachelor's degree (or equivalent diploma) in Computer Science, Information Technology, or a related field from a recognized Indian university or technical institution. 2–4 years of relevant experience in desktop support and basic server administration, preferably in a mid-sized or global enterprise. Experience with Windows Server (2016/2019/2022) environments. Hands-on experience with Active Directory, Group Policy, and file/print server management. Familiarity with backup software and basic system recovery techniques. Ability to handle multiple support issues effectively in a time-sensitive environment. Willingness to learn server administration and become our internal expert. Proficiency in Windows 11/10 and Microsoft 365 administration. Experience using remote support tools like TeamViewer, AnyDesk, or Remote Desktop. Strong communication abilities in English, both written and verbal. What We Value Exposure to virtualization platforms (VMware, Hyper-V) is a plus. Knowledge of IT security best practices or frameworks like ISO 27001 or NIST 800-53 is beneficial. Certifications such as Microsoft Certified: Windows Server Administrator, CompTIA Server+, or MCSA are a plus but not required. Excellent customer service skills with a focus on end-user satisfaction. A collaborative attitude with the ability to learn and adapt to new technologies and environments. A proactive approach to identifying and resolving problems independently or with minimal supervision.