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About the role
Staples is seeking a Senior Manager Software Engineering (Salesforce Platform) to lead Salesforce engineering initiatives supporting Sales and Service functions. Based at the Chennai Global Capability Center (GCC), this role serves as a strategic extension of the SDS Salesforce organization, driving global delivery, platform innovation, and operational scale. The role will own the Salesforce platform engineering roadmap, lead AI-powered transformation initiatives (Agentforce / Einstein), and build a high-performing, distributed engineering organization across the US and GCC. Key Responsibilities - Leadership & Organization - Build, scale, and lead a high-performing engineering organization across GCC (India). - Establish robust hiring pipelines, mentoring frameworks, and performance management practices. - Drive a unified global operating model with clearly defined sprint cadences, OKRs, and governance rhythms. - Platform Ownership & Delivery - Own and execute the Salesforce roadmap across Sales Cloud, Service Cloud, CRM Analytics, and enterprise integrations. - Deliver and scale AI-driven capabilities, including Agentforce and Einstein-powered experiences. - Lead modernization initiatives such as case management transformation and workflow automation. - Platform Transformation & Integration - Rationalize overlapping tools, eliminate technical debt, and consolidate workflows onto Salesforce. - Partner with Data Engineering to centralize enterprise analytics leveraging Snowflake and Data Cloud. - Design and implement secure, scalable integrations across Salesforce and enterprise platforms. - Engineering Excellence & Governance - Establish and enforce DevSecOps standards, CI/CD pipelines, and release governance practices. - Drive Salesforce Center of Excellence (CoE) standards, including coding practices, test automation, and documentation discipline. - Ensure platform stability, scalability, data integrity, and adherence to governance frameworks. - Stakeholder & Par .
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