Source description
About the role
Role Overview We are looking for a dynamic and results-driven Service Delivery Head to lead our delivery operations in Noida. The ideal candidate will bring strong expertise in technical delivery, proven team management experience, and a passion for ensuring service excellence. Key Responsibilities Lead, manage, and oversee end-to-end service delivery operations for client engagements.Manage and mentor delivery teams to achieve service, quality, and operational goals.Ensure timely and high-quality delivery of technical solutions in line with SLAs and KPIs.Act as the escalation point for delivery issues and ensure swift resolution.Collaborate with cross-functional teams (Technology, Operations, Support, and Client Engagement) to deliver seamless services.Establish and maintain strong client relationships, ensuring satisfaction and long-term retention.Monitor delivery performance, generate reports, and take corrective actions where needed.Drive continuous improvement initiatives to improve service processes, efficiency, and client outcomes.Implement and promote industry best practices and frameworks such as ITIL for service excellence.Requirements 510 years of experience in technical delivery and service operations.Proven track record in team handling and leadership roles.Strong knowledge of IT service delivery processes, tools, and methodologies.Excellent communication, stakeholder management, and problem-solving skills.Ability to thrive in a fast-paced, client-centric environment. Role Overview We are looking for a dynamic and results-driven Service Delivery Head to lead our delivery operations in Noida. The ideal candidate will bring strong expertise in technical delivery, proven team management experience, and a passion for ensuring service excellence. Key Responsibilities Lead, manage, and oversee end-to-end service delivery operations for client engagements.Manage and mentor delivery teams to achieve service, quality, and operational goals.Ensure timely and high-quality delivery of technical solutions in line with SLAs and KPIs.Act as the escalation point for delivery issues and ensure swift resolution.Collaborate with cross-functional teams (Technology, Operations, Support, and Client Engagement) to deliver seamless services.Establish and maintain strong client relationships, ensuring satisfaction and long-term retention.Monitor delivery performance, generate reports, and take corrective actions where needed.Drive continuous improvement initiatives to improve service processes, efficiency, and client outcomes.Implement and promote industry best practices and frameworks such as ITIL for service excellence.Requirements 510 years of experience in technical delivery and service operations.Proven track record in team handling and leadership roles.Strong knowledge of IT service delivery processes, tools, and methodologies.Excellent communication, stakeholder management, and problem-solving skills.Ability to thrive in a fast-paced, client-centric environment.