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About the role
Who we are looking for As a Production Support Engineer you will help build a meaningful engineering discipline, combining software and systems to develop creative engineering solutions to operations problems. Much of support and development will focus on existing systems, building infrastructure and reducing work through automation. Youll join a team of curious problem solvers with diverse set of perspectives who are thinking big and taking risks. In this setting youll work on the relevant projects, supported by an organization that provides the support and mentorship you need to learn and grow. As engineer, youll be focused on running better production applications and systems. What you will be responsible for As a Production Support Engineer you will be responsible for: Onboarding applications on to Production management with the highest onboarding standards Troubleshoot priority incidents, facilitate blameless post-mortems and ensure permanent closure of incidents Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions Build and drive adoption for greater self-healing and resiliency patterns. Participate in performance tests; identify bottlenecks, prospects for optimization and capacity demands. Engage with development team throughout the life cycle to help develop software for reliability and scale, ensuring minimal refactoring or changes Design automated software and product upgrades, change management, and release management solutions Participate in the 24x7 support coverage as needed Education & Preferred Qualifications B.S/M.S.Degree 2 years as L3 Production Support analyst SQL Knowledge, Shell scripting, Python, Ansible ITIL About State Street Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees a .
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