ServiceNow Platform Architect (Ghaziabad)

Job Title: ServiceNow Platform Architect Experience: 8+ Years on ServiceNow Platform ( Rel 8 + years ) Location:Remote About the Role We are seeking an experienced ServiceNow Platform Architect to provide strategic, architectural, and technical leadership across the entire ServiceNow ecosystem. This role is ideal for a seasoned ServiceNow professional with deep platform expertise who can define enterprise-wide standards, guide solution architecture, and ensure the platform remains scalable, secure, and aligned with long-term business objectives. As a ServiceNow Platform Architect, you will play a key role in shaping the organization's ServiceNow roadmap, establishing governance standards, driving innovation, and enabling high-quality solution delivery across multiple ServiceNow modules and workflows. Key Responsibilities: Platform Architecture & Strategy - Define and maintain enterprise-wide architecture, standards, and governance for the ServiceNow platform. - Design scalable, secure, and future-ready platform architectures aligned with ServiceNow best practices. - Lead architectural decisions related to platform design, data architecture, integrations, security, and automation. - Evaluate new ServiceNow releases, products, and capabilities, recommending adoption strategies to support business growth. - Develop and maintain the long-term ServiceNow platform roadmap. Implementation & Integration Leadership - Provide architectural oversight for ServiceNow implementations across: - IT Service Management (ITSM) - IT Operations Management (ITOM) - Human Resources Service Delivery (HRSD) - Customer Service Management (CSM) - Custom ServiceNow applications - Define and govern integration architecture between ServiceNow and enterprise applications. - Ensure secure, scalable, and maintainable integrations using REST, SOAP, and IntegrationHub. - Maintain data consistency and integrity across CMDB and enterprise data models. Development & Platform Governance - Establish development standards, coding guidelines, and architecture best practices. - Guide development teams on solution design, performance optimization, scalability, and reusability. - Oversee custom application development, ensuring maintainability, documentation, and compliance with platform standards. - Review solution designs and support demand intake processes to ensure architectural consistency. Stakeholder Management & Leadership - Partner with business stakeholders and technology leaders to translate business objectives into scalable ServiceNow solutions. - Provide technical leadership and mentorship to developers, administrators, and support teams. - Present platform strategy, roadmap, architecture, and performance updates to senior leadership. - Drive collaboration across cross-functional teams including IT Operations, Cloud Engineering, Infrastructure, and Security. Continuous Improvement & Innovation - Stay current with ServiceNow platform releases, emerging technologies, and industry best practices. - Identify opportunities to improve business processes through automation and platform innovation. - Lead continuous improvement initiatives to maximize platform value, operational efficiency, and user experience. Required Skills & Experience: Experience - 7+ years of hands-on experience with the ServiceNow platform. - Proven experience in ServiceNow architecture or technical leadership roles within enterprise environments. - Extensive experience implementing, customizing, integrating, and governing the ServiceNow platform. Technical Skills - Deep expertise across major ServiceNow modules, including: - IT Service Management (ITSM) - IT Operations Management (ITOM) - Human Resources Service Delivery (HRSD) - Customer Service Management (CSM) - Solid understanding of ServiceNow platform architecture and application design. - Proficiency in - JavaScript - Glide APIFlow Designer - IntegrationHub - REST/SOAP Web Services - Strong knowledge of - CMDB architecture - Data modelling - Security architecture - Platform governance - Understanding of enterprise infrastructure technologies, including: - Servers - Networks - Cloud platforms - Containers - Databases Delivery & Collaboration - Experience working in Agile/Scrum delivery environments. - Ability to collaborate effectively with infrastructure, cloud, security, and enterprise architecture teams. - Excellent analytical, leadership, and decision-making skills. Education & Certifications: Education - Bachelor's degree in Computer Science, Information Technology, or a related field. - Master's degree or equivalent qualification is preferred. Certifications: Required - ServiceNow Certified System Administrator (CSA) Preferred - ServiceNow Certified Implementation Specialist (CIS) certifications, such as: - CIS ITSM - CIS ITOM - CIS HRSD - Additional ServiceNow certifications are considered an advantage. Key Job Title